Patient Services Coordinator

Non-Clinical - Administrative/Patient Services Coordinator

Location: West Hollywood, CA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $22.00 / Hour (USD)
• Shift / Schedule: Day shift, 8:00 AM 5:30 PM (58 Hours); shift start times may vary between 8:009:30 AM
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Patient Concierge serves as an essential member of the CS International care team and works to facilitate customer service needs of the international patient and family population, ensuring an efficient process and promoting high levels of patient and customer satisfaction. Provides international patients and families with assistance in accessing non-medical resources within the medical center and the community. Responsible for effectively analyzing patient and family needs and organizing, assembling, and arranging resources to address inquiries.

Key Responsibilities

• Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with services provided, hours of operations, key CSI personnel, directions, etc. Responds to all customer requests in an accurate and timely manner. Responds to patients' needs in a positive and professional manner by exhibiting good personal relationships and communication skills. Administers patient and family survey.
• Prepares and mails welcome packets (e.g., provides information about the medical center, Los Angeles, community, tours, restaurants, grocery stores, attraction sites, recreation and activities, etc.) to all patients.
• Triages incoming inquiries, providing patient lounge and telephone coverage. Meets and greets patients and their families. Tracks daily lounge visitor log, concierge services provided, and parking validations provided.
• Performs concierge services i.e. hotel accommodations, arranges for transportation, prepares documents for VISA extensions, and other related services.
• Maintains a clean and organized lounge, including coffee service. Ordering and restocking lounge supplies and keeping track of lounge amenities and when new amenities need to be ordered. Putting in work orders as needed for the lounge and following up on work order requests. Processes check requests and purchase requisitions for vendors as needed.
• Manages the collaborative spaces in the lounge (prayer room/conference rooms, lobbies) to ensure coordinated use and optimum efficiency and customer service.
• Assists with developing a network of contacts and resources that can provide assistance in accommodating the diverse requests of CSI and VIP customers.
• Maintains patient confidentiality and privacy in accordance with facility policy and HIPAA regulations by accessing patient information only to the extent necessary to fulfill assigned duties. Keeps all patient information private, confidential, and secure. Properly secures, stores, and discards all lists, reports, files, and documents.
• Coordinates and collaborates cross-functionally to ensure patients' language access service (interpreter services), meal and dietary needs, and ensures that religious accommodations are satisfactory.
• Ad-hoc duties as needed.

Education Requirements

• GED or High School Diploma required

Required Experience

• 3 years of providing high-level customer service/hospitality, addressing and resolving complex issues, preferably in a healthcare setting
• Must have experience working within different levels of an organization, especially with leadership and C-Level Executives

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

Industry: Healthcare Typical Roles: Patient Services Representative, Surgical Scheduling Coordinator, Authorization Representative Work Type: On-site Formatting Notes: Consistent structure with clear job summary sections, detailed responsibility lists, organized skill/experience breakdowns. Tone is professional and operational. All positions include standard GTT boilerplate about company background and values. Compliance Watch: Work authorization restriction noted across all postingsno visa sponsorship available. Workers' Compensation experience is a hard requirement for surgical roles, indicating potential regulatory/industry compliance sensitivity. Special Considerations: Heavy emphasis on insurance/benefits/authorization processing and EMR systems (Epic/CS-Link). Strong pattern of patient-facing administrative roles requiring medical office/clinic background. Uniform 3-month contract duration and $24-25/hour pay range suggests standardized staffing model. All roles require high school diploma minimum with 1-2 years recent healthcare administrative experience.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-06833