Tier I System Administrator

At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in continuously pursuing customer satisfaction and operational excellence while excelling in service innovation. We value corporate culture, leadership, diversity, and commitment to quality. Location Hampton Roads, VA US (Primary) Category Information Technology Job Description Will provide Operations and Maintenance (O&M) support for Azure on-premise environment. Primary Responsibilities Provide services for Windows-based IT systems, perform assigned O&M tasks, report task progress, provide feedback, and ensure tasks are completed on time. Perform continuous event monitoring and alert handling: monitor dashboards, ticket queues, etc. as the first line of defense. Perform initial triage and correlation: validate dashboard alerts, check known issues, determine scope/impact, assign priority/severity, and create/update tickets. Perform basic troubleshooting using runbooks: basic connectivity checks, simple config validation, service or device reboots when authorized, etc. Provide communication and coordination: inform stakeholders IAW notification matrix, engage OEM vendors at a basic level when authorized, and keep status updated in the ticket. Escalate when issues exceed runbook scope or time thresholds and hand off to Tier 2/3 with clear notes and diagnostic data. Develop and submit change requests as necessary. Produce capacity and performance reports, monitor and optimize IT system platform performance. Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems. Provide written and verbal project updates to leadership, respond to, resolve, and document customer issues using the approved ticketing system. Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms. Provide input on disaster recovery, business continuity, and failover/cutover procedures. Provide input on support tools and documentation. Requirements 3 years overall IT experience. 1+ years providing operations and administration support of Windows-based IT systems and services. Knowledge and experience with PowerShell. Knowledge and experience with DoD Security Technical Implementation Guides (STIGs). Knowledge and experience with Virtualization technology (Microsoft Hyper‑V preferred). Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc, etc.). Strong communication skills capable of communicating technical concepts to senior system administrators. Education and Certifications Required: High School Diploma Required: Active Secret Clearance Required: Security+ CE Required: Microsoft Certified: Azure Fundamentals Desired: Microsoft Certified: Azure Admin Associate Job Location will be onsite in the Hampton Roads area in a hybrid support model (split between Govt site and contractor facility). StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution. StratasCorp is committed to equal opportunity in employment, actively seeking to build a diverse and talented workforce, including individuals with disabilities and protected veterans. #J-18808-Ljbffr STRATASCORP