Sr. Director, Technology, Infrastructure & Stabilization

Job Description

The Stellarus Chief Information Officer is responsible for overseeing corporate technology strategy, engineering, and operations that support the partnership with Blue Shield of California. The organization drives operational excellence, strategic alignment, and the successful delivery of technology solutions that enable business growth, improve operational efficiency, and ensure secure, scalable, reliable, and high-performing technology services. The Sr. Director, Technology, Infrastructure & Stabilization will report directly to the Chief Information Officer.

In this role, you will provide senior leadership across engineering delivery, platform operations, and technology services aligned to the organization's highest-priority business objectives. You will lead engineering managers and technology leaders responsible for solution delivery, production operations, platform reliability, service performance, and continuous improvement, ensuring technology solutions are delivered with speed, quality, security, and operational excellence.

This role requires strong engineering and operational leadership, with the ability to guide architecture, delivery execution, production stability, and complex issue resolution while driving modernization and operational maturity. You will partner closely with Product, Architecture, Security, Infrastructure, and business leaders to improve execution, strengthen reliability, manage risk, and deliver measurable business outcomes through technology.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

In this role, you will:

• Lead engineering and technology operations teams responsible for delivering secure, scalable, reliable, and high-performing technology solutions and services aligned to the organization's highest priority business objectives.
• Provide leadership across a portfolio of engineering, platform, and operational work, ensuring priorities, delivery plans, service levels, team capacity, and execution align with strategic and operational goals.
• Oversee architecture, engineering delivery, production operations, and complex issue resolution, guiding teams through critical technical decisions, tradeoffs, incidents, and high-risk challenges.
• Own technology roadmaps, delivery execution, operational performance, resource planning, balancing business commitments, technical debt reduction, platform reliability, and long-term scalability.
• Partner with Product, Architecture, Security, Infrastructure, Platform, and business leaders to align priorities, manage dependencies, improve service outcomes, and drive successful execution across initiatives.
• Build and sustain a high-performing engineering and technology operations organization by developing managers and technical leaders, strengthening leadership capability, and supporting succession planning.
• Establish and reinforce standards for engineering quality, security, reliability, availability, operational excellence, and service management, driving consistency across teams and platforms.
• Oversee delivery health, production stability, incident management, service performance, and operational readiness, proactively identifying risks and driving continuous improvement.
• Advise senior leadership on technology risks, operational performance, technical tradeoffs, investment priorities, and opportunities to improve delivery, reliability, scalability, and business outcomes.

Qualifications

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• 12 years of prior relevant experience in software engineering, technology operations and management, or related technology roles
• 6 years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports, including experience leading engineering managers and senior technical leaders
• Demonstrated experience leading multiple engineering teams, domains, or portfolios with accountability for delivery, people leadership, and operational outcomes
• Proven track record of owning production systems end-to-end, resolving technical debt, and improving reliability, resilience, and operational performance across complex, large-scale platforms
• Demonstrated experience stabilizing, modernizing, and improving legacy systems in high-pressure, production-critical environments
• Strong understanding of modern engineering practices, including cloud-native architectures, system design, CI/CD, observability, secure development, and operational reliability
• Proven ability to lead cross-functional execution and partner effectively with Product, Architecture, Security, Platform, and business stakeholders
• Demonstrated ability to balance strategic leadership with execution focus, including delivery, team development, engineering quality, scalability, and risk management
• Strong communication skills, with the ability to translate technical concepts, tradeoffs, and risks for senior and cross-functional audiences
• Experience leading engineering organizations in cloud-native, platform-based environments at scale preferred
• Experience driving adoption of CI/CD, observability, secure development, and reliability practices across multiple teams or domains preferred
• Experience establishing engineering standards and improving consistency of engineering practices across teams, domains, or portfolios preferred
• Experience supporting large-scale technology delivery in complex or regulated environments preferred
• Experience leading through organizational change, growth, or transformation within an engineering organization preferred
• Experience with portfolio planning, investment prioritization, and resource tradeoff decisions across competing engineering demands preferred
• Master's degree in Computer Science, Engineering, Information Systems, or related field preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Us

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors. Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.