Senior Customer Support Specialist

Job Description About Abbott: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Benefits Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This is not a remote opportunity. Traveling up to 5%. Our location in Princeton, NJ currently has an opportunity for a Senior Customer Support Specialist. Incumbent will be responsible for collecting and analyzing data systems, procedural activities and information flows and assessing the efficiency and costs of logistics processes. What You’ll Work On Individual contributor that works under limited supervision. Requires capacity to understand specific needs or requirements to apply skills/knowledge. Responsible for maximizing the effectiveness of the organization’s supply chain. Research operational costs, industry and regulatory issues and maintain a current and comprehensive database on which to draw for solutions development. Use statistical modeling skills to develop, and cost justify logistics solutions to meet agreed customer needs. Manage inventories and tactical planning, taking into account customer’s future needs. Manage /coordinate inter-company shipments and troubleshooting. Required Qualifications Associates Degree Minimum 4 years work related experience Preferred Qualifications Strong excel skills in addition to Power BI Experience with SAP, QAP, MS360 and or Salesforce Demonstrates success collaborating with cross-functional teams to improve customer satisfaction and operational efficiency. The base pay for this position is $61,300.00 - $122,700.00. In specific locations, the pay range may vary from the range posted. JOB FAMILY: Supply Chain DIVISION: APOC Point of Care LOCATION: United States > Princeton : 400 College Road East ADDITIONAL LOCATIONS WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. Abbott is an Equal Opportunity Employer, committed to employee diversity. EEO is the Law link - English: EEO is the Law link - Español: Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal. Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter #J-18808-Ljbffr