Case Worker/ Case Specialist

Job Description

Job Description

Caseworker / Recovery Case Specialist

Collateral Recovery Team is seeking a highly organized and dependable individual to join our operations team as a Caseworker. This role is responsible for managing recovery assignments from start to finish, ensuring accurate documentation, client communication, compliance, and coordination with field agents.

This is a fast-paced administrative position that plays a critical role in the success of our recovery operations. Training will be provided for the right candidate with strong organizational and communication skills.

Key Responsibilities

• Manage recovery assignments from intake to completion
• Review and verify account information for accuracy and compliance
• Dispatch assignments to field agents and monitor progress
• Communicate professionally with lenders, forwarders, and clients regarding case status
• Maintain accurate documentation within company software systems
• Submit condition reports, updates, and required documentation to clients in a timely manner
• Ensure compliance with all state laws, client guidelines, and company policies
• Process redemption requests and coordinate vehicle releases
• Handle sensitive customer information with confidentiality and professionalism
• Track timelines and ensure all required updates are completed within service level expectations
• Assist with audits and internal reporting as needed

Work Environment

• Primarily indoor, office-based role
• Regular use of computers, recovery software platforms, and mobile communication tools
• Fast-paced, deadline-driven environment requiring multitasking

Requirements

• Punctual, reliable, and detail-oriented
• Strong organizational and time-management skills
• Ability to manage multiple cases simultaneously
• Professional written and verbal communication skills
• Ability to work independently without micromanagement
• Basic to intermediate computer proficiency (email, data entry, document management systems)
• Ability to handle confidential information responsibly
• Strong problem-solving skills and ability to think critically
• Adjust schedules when volume increases
• Clean, professional appearance
• Bilingual (Spanish) is a plus, but not required
• Prior experience in repossession, collections, or transportation logistics is a plus but not required

Why Join Collateral Recovery Team?

Collateral Recovery Team is a growing, forward-thinking company committed to improving standards in the collateral recovery industry. We offer:

• Stable, full-time work
• Hands-on training
• Opportunities for advancement
• A professional, team-oriented environment
• A company that values accountability, integrity, and performance

Please note: This position includes additional duties not listed above. Responsibilities are often shared among team members based on operational needs.