Service Specialist

Select how often (in days) to receive an alert: Company: South Central FS City: Effingham State: IL The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good. SALARY RANGE: $20 - $21/hr PURPOSE AND SUMMARY STATEMENT Performs service for the energy department with propane, diesel, gasoline and DEF support. Provides excellent customer service in a timely and accurate manner to increase customer satisfaction and maintain the reputation and profitability of the organization. Fill role of backup delivery driver for LP/Fuel/DEF. ESSENTIAL JOB FUNCTIONS Assess customer’s needs, complete service instructed by service manager and to customer’s satisfaction, and complete service documentation. Plumbing/Cleaning/Painting/Servicing of new and used LP and Fuel Tanks Organizing and stocking part room and LP Service Shop. Assisting the service team as assigned by Energy Service Manager Assisting in the painting and maintenance of company and customer LP/Fuel tanks. Setting of fuel & propane tanks. Assisting energy department tracking lease equipment. Serve as a backup propane/fuel delivery driver during times of peak demand or driver absence. Further, develop mechanical skills, learn new techniques and remain current with product requirements to meet safety specifications while maintaining quality workmanship. Ensure that all sales tickets are completed, signed and submitted accurately to ensure all tickets are processed in a timely manner. Maintain inventory on truck and have knowledge and understanding of all parts, part numbers and part descriptions. Must perform moderate to heavy physical activities in all weather conditions. At times must be able to lift significant weight safely. Maintain safe working environment and upon completion of day’s work ensure job site is clean and clear of debris. Orders, maintains, and manages propane parts inventory as well as liquid fuel parts. Collaborates with energy sales manager and specialist in an effort to generate additional, profitable sales throughout the year Receives and responds to customer inquiries, complaints, and needs in the best interest of the customer, as well as the company’s well being Maintains company vehicle, performs basic maintenance as needed. Adheres to the company Uniform Policy, and maintains the appropriate professional image. Be able to work from heights and work in inclement weather. Successfully adhere to safety rules and company policies and procedures. EHS, OSHA and DOT policies and procedures must be adhered to at all times. REQUIREMENTS Normally requires a high school diploma or equivalent and 1-2 years or more of experience to demonstrate strong reasoning ability to solve practical problems and handle customer inquiries and concerns. Must be able to obtain and maintain a Commercial Driver’s License (CDL) with Hazmat endorsement. Must be able to obtain and maintain CTEP certification. We are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position. Actual compensation will be determined based on experience, location, and other factors permitted by law. In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions. We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans. Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law. SECURING YOUR FUTURE, ONE BENEFIT AT A TIME. Our benefits packages aredesigned to support every aspect of our employees’ well-being—from health plans to life insurance, robust retirement plans, and more.We provide benefits that meet their needs today while also ensuring a secure future. Offerings may include, but are not limited to: UNITED STATES: Fully Funded Pension* 401(k) & Employer Match HSA & Employer Contributions Life Insurance Disability Identity Protection *The pension plan is subject to individual company participation. Those who do not participate in the pension plan enjoy a higher 401(k) employer match. **Some benefits are subject to the hiring company. CANADA: RRSP Life Insurance Disability *Benefit eligibility may be dependent on employment type Nearest Major Market: Decatur Job Segment: Logistics, Operations #J-18808-Ljbffr