Overnight Guest Services Supervisor

Guest Services SupervisorKalahari Resorts & Conventions is seeking an Overnight Guest Services Supervisor. In this role, you will be responsible for assisting the Front Office Management Team while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll enhance the guest and associate experience by ensuring exceptional service delivery through effective team leadership, prompt issue resolution, and a welcoming environment.Starting Rate: $18.00 an HourKey ResponsibilitiesApproach all encounters with guests and associates in a friendly, service-oriented manner.Ensure that associates are always attentive, friendly, helpful and courteous to all guests, managers and fellow associates.Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed as well as daily front office checklists.Assist the AFOM and FOM in ensuring that associates are following and maintaining standards (i.e. answering phones, callbacks to guests, guest request log) in a timely manner.What We're Looking ForAt least 2 to 3 years' progressive experience in a hotel, resort, or related field.College courses in hotel/motel management are helpful.Previous hospitality or related experience helpful.Computer experience required.Previous supervisory responsibility requiredA Sampling of Our BenefitsCareer growth opportunities with promotion from within401(k) matching, paid time off, and holiday compensationHealth, dental, and vision coverage for full-time associatesEmployee appreciation events, discounts, and perks at all resortsEducation assistance programs to help advance your careerBe Part of Something ExtraordinaryAt Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |?Kalahari Resorts & Conventions is an Equal Opportunity Employer.