Guest Service Supervisor

Guest Service SupervisorKalahari Resorts & Conventions is seeking a Guest Service Supervisor. In this role, you will be responsible for assisting the front office management team while providing courteous and efficient service to all guests. You will be a resource for the many questions our guests may have and ensure customer satisfaction prior to arrival and throughout their stay. As part of our leadership team, you'll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.Key ResponsibilitiesEnsure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.Assign rooms, make keys, view and make notes in the guest's folio and handle payments.Complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed as well as daily front office checklists.Why You'll Love This Job:Opportunities for career growth and development!A fun, energetic work environment with prizes, games, and team events.Commission StructureWhat We're Looking ForHigh school diploma or equivalent required.2 to 3 years progressive experience in a hotel, resort, or related field.Proficient in Windows software, be able to convey information and ideas clearly, be able to work well in high pressure situations and maintain composureA leadership style rooted in collaboration, respect, and service to others.A Sampling of Our BenefitsOur team enjoys a comprehensive benefits package, including:Career growth opportunities with promotion from within401(k) matching, paid time off, and holiday compensationHealth, dental, and vision coverage for full-time associatesEmployee appreciation events, discounts, and perks at all resortsEducation assistance programs to help advance your careerBe Part of Something ExtraordinaryAt Kalahari, we believe the best leaders Lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.