Care Management Assistant

Care Management Assistant Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you'll be part of our life-changing mission and vision. You'll contribute to an innovative, multifaceted culture that is second to none one that embraces collaboration, excellence, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes as we Advance Human Ability, together. The Care Management Assistant will assist Care Managers with coordinating various resources and referrals throughout the patients stay. The Care Management Assistant will hold responsibility of the insurance process whether this is through accurate and timely coding of expected length of stay for Medicare admissions and ownership of the continued insurance authorization process for all appropriate patients. The Care Manager Assistant maintains an understanding of the patients' plans of care and discharge information to assist Care Managers with ensuring a smooth and complete transition through the continuum. The Care Management Assistant will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.The Care Management Assistant will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties. The Care Management Assistant Will: Maintain ownership of all continued insurance authorization updates for the inpatient population. Proficiency in using various online insurance portals to ensure efficiency of insurance authorization updates. Ensure accurate and timely coding of patients with Medicare plans to create expected Length of Stay which is determined by CMS. Assists in facilitating the discharge of patients from the hospital to home or extended care facilities by coordinating various processes and tasks related to discharge planning and resource utilization. Provides and explains discharge forms to patients including Medicare Discharge Rights forms ensuring proper completion and appropriate signatures are obtained. Assists with researching available resources and needs to facilitate discharge. Provides coverage for the Care Management Assistant and Care Management Administrative Coordinator when away from the facility. Provides data entry and report generation as needed. Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab. Reporting Relationships Reports directly to the Director, IP Care Coordination and Resource Utilization Knowledge, Skills & Abilities Required Bachelor's degree in social work, psychology, or a related field preferred. 2 years of experience with a knowledge of community resources, healthcare systems and interdisciplinary functioning is preferred. Able to use professional concepts and apply company policies/procedures to work through multifaceted barriers affecting discharge. Able to exercise judgment within defined procedures and practices to determine appropriate action. Interpersonal communication and advocacy skills are required to work with patients and families, and various medical professionals within and outside of the hospital. Capable of learning and utilizing technology to collect and analyze data and prepare and aggregate reports. Working Conditions Normal office environment with little or no exposure to dust or extreme temperature. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Pay and Benefits: Pay Range: $19.52 - $33.46 Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations. Equal Employment Opportunity Employer Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.