CLIENT SERVICES ADMINISTRATIVE COORDINATOR

Job Description

Job Description

About Us

Health and Medicare Agency, which is a full-service insurance brokerage focused on helping agents build independent, long-term businesses. We are a hands-on, growth-focused organization that values accountability, ownership, and results. Our agents rely on us not just for products but for structure, support, and strategy.

As we continue to grow, we are looking for someone who can help us scale without compromising the culture and high standards that set us apart.

We are seeking an organized, detail-oriented individual to join our growing team in Troy, Michigan.

This position is ideal for someone who enjoys helping people, coordinating schedules, providing outstanding customer service, and learning about the Medicare and health insurance industry.

This is primarily an administrative and client support role—not a sales position.

Responsibilities Include:

• Scheduling appointments for Medicare and health insurance agents
• Assisting clients with service requests and follow-up questions
• Supporting agents with client communications
• Learning and utilizing agency technology platforms
• Updating client records and maintaining accurate documentation
• Assisting with annual enrollment preparation and outreach campaigns
• Providing exceptional customer service to clients and agents

Qualifications:

• Strong organizational and time management skills
• Comfortable speaking with clients by phone
• Excellent communication skills
• Ability to learn technology and software systems
• Attention to detail and follow-through
• Prior insurance experience is helpful but not required

Licensing:

Applicants who currently hold a Michigan Health Insurance License are encouraged to apply.

Candidates without a license must be willing to obtain a Michigan Health Insurance License within a designated training period. National Benefit Plans will provide training and support to help the right candidate succeed.

What We Offer:

• Full-time position
• Professional office environment in Troy, Michigan
• Training and career development
• Opportunity to grow within the Medicare and health insurance industry
• Supportive team culture
• Long-term career opportunity with an established independent agency serving Michigan residents for more than 25 years

If you enjoy helping others, staying organized, learning new technology, and working as part of a team, we would love to hear from you.

This is a highly desirable company based on core values and honesty.

Company Description

This is a highly desirable company based on core values and honesty.