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Customer Service Representative

Oxford Solutions

Customer Service Rep - Call Center Agent

Onsite. (6 months contract to hire) This is a customer service position working onsite in a call center providing support to retail customers. Responsibilities

  • Respond to a queue of customer service tickets via email.
  • Look up and track customer orders and research customer loyalty account inquiries.
  • Work with internal teams to find answers and resolve customer issues.
  • Provide clear, concise, and professional written responses to customers.
  • Maintain thorough and accurate documentation of customer interactions and resolutions.

Qualifications

  • Prior customer service experience preferred
  • Strong written communication skills via email.
  • Ability to research issues and collaborate with internal teams.
  • Strong multi-tasking skills (working multiple tickets and issues)
  • Good documentation skills to track and resolve inquiries.
  • Must be reliable and dependable

Comprehensive training will be provided to ensure you are well-prepared for success in this role.

Vacancy posted 17 hours ago
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