Club Manager

Club Manager Reports to: District Manager Status: Full Time / Supervisor / Exempt / Non-Exempt Job Summary Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club. Essential Duties And Responsibilities Recruit, hire, train, schedule and supervise team members. Oversee member service ensuring a great customer service experience at all times. High involvement in front desk tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. Provide support for team members and club members. Create and maintain a positive image for the club. Coach and counsel performance to help achieve company standards. Ensure prompt opening and closing of the gym. Ensure staff are aware and trained on current marketing promotions. Complete manager portion of onboarding in Paycom for all new hires. Ensure the club is open and staffed during all business hours. Ensure self and team members implement and adhere to all company policies and procedures. Order supplies and track inventory. Essential Behavior Requirements Customer Service: communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs. Listening: actively listen, empathize, and work together to solve problems. Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions, and plan to resolve situations. Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language. Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements. Minimum Qualifications Honesty and good work ethic. At least 1 year of equivalent managerial experience. Strong customer service skills. Strong communication, organizational, and leadership skills. Basic computer proficiency. Physical Demands Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Must be able to lift up to 50 lbs less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities #J-18808-Ljbffr ComForCare Home Care (Raleigh, NC)