FLOOR AMBASSADOR

Floor Ambassador

The Floor Ambassador will be responsible for engaging all employees, Executives, VIPs, Clients, Guests, Vendors, and Employees at One Madison Avenue. The Floor Ambassador will display an energetic, friendly, and approachable demeanor at all times. Floating Ambassador will act as the first point of contact for employees on workplace floors for all requests helping direct to appropriate resources.

This role includes the following services:

• Able to speak freely and warmly, engaging clients and guests while efficiently checking them in at the Reception Desk or escorting them to their destination.
• Follow all security procedures and ensure visitors are properly registered.
• Gaining an understanding of the client culture, key areas of activity and creating "transparency" by serving as an extension of the client.
• Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
• Acts as first point of contact for all activities and emergencies, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
• Conduct daily proactive site inspections overall conference room/auditorium inspection and liaise/address with FM Supplier to maintain facilities.
• Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts.
• Expedite all requests to send packaged materials back to clients.
• Respond to all requests (Jaber, slack, email, etc.) directed to Reception Desk. Handling on-floor conference room activities as needed, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
• Communicating requests to the appropriate internal support departments.
• Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Adhering to dress code signature look
• Troubleshooting a wide variety of requests and situations, both for guests and for employees
• Act as way-finders and hospitality services resource for all guests.
• Maintain a clear, presentable working area at all times.
• Offer refreshments in the lounge area when possible and communicate with foodservices as needed for replenishment.

Preferred Qualifications:

• Bachelor's Degree preferred; or equivalent hospitality experience
• Minimum of 1-3 years of experience in hospitality industry
• Proficiency in Excel, Word and Outlook
• Strong interpersonal communication and customer service skills
• Ability to create and maintain a welcoming, hospitable environment
• Ability to work in a fast paced environment and under varying stressful conditions with a patient, calm and friendly demeanor
• Resourcefulness, professionalism, and poise