Senior IT Services Engineer (L2/L3) / Managed IT Security Services / Hybrid

Overview About The Role We are a managed IT and security services provider (MSP/MSSP) seeking a strong L2/L3 IT Services Engineer to support our managed services and security operations team. You will work directly across multiple client environments , owning escalations, maintenance, and client relationships while partnering with our help desk and NOC. This is a hands-on, client-facing engineering role for someone who is broad across the stack but has genuine depth in a few areas. Responsibilities Serve as primary engineer for a set of assigned clients — build and maintain those relationships and act as their main technical point of contact. Triage and resolve L2/L3 support requests across phone, email, and ticketing; manage queues to meet/exceed SLAs. Handle NOC-related tickets and alert response: server-down notifications, performance issues, event log alerts, failed backups, EDR alerts, vendor and renewal items. Perform monthly client maintenance: backup verification, firmware/patch status, network performance, documentation. Troubleshoot end to end: user administration, workstations, servers, networking, virtualization, printers, mobile/handheld devices, storage, and wireless. Stage, deploy, and decommission systems and virtual hosts (including secure data wipes). System and network administration: virtualization hosts, switches, firewalls, storage, and supporting client and internal infrastructure. Maintain accurate client documentation in IT documentation platforms. Participate in an on-call rotation (one-week rotation monitoring after-hours alerts). Support security and compliance tasks and awareness (e.g., SOC 2, HIPAA). Qualifications ~2+ years in an MSP / MSSP environment supporting multiple client organizations. This is a hard requirement — candidates from internal-IT-only backgrounds are not a fit for this role. Ideal candidates are currently at an MSP, or no more than a couple of years removed from MSP work. L2/L3-caliber troubleshooting across Windows environments; self-sufficient on escalations. Virtualization depth — VMware and/or Hyper-V. Entra ID / Intune administration. Solid, self-sufficient networking — DNS, DHCP, TCP/IP, VPN, firewalls, routing fundamentals. (Expert-level networking is not required.) Active Directory and Microsoft 365 administration; Windows Server; remote access/VPN; backups; network printing. Genuine "jack of all trades" breadth with real depth (mastery) in 1–3 areas. Strong customer-service orientation and clear written/verbal communication. Nice to Have Linux familiarity (administration of Linux-based systems). Security/compliance exposure (SOC 2, HIPAA). Cloud platform experience (Azure, AWS). Relevant certifications (Network+, Security+, Microsoft/Azure, VMware, etc.). Compensation & Benefits Base $68K–$75K DOE. Monthly utilization-based bonus (typical ~$8K/year, with upside for exceeding utilization targets). Medical, dental, vision, and life insurance. PTO + 10 paid holidays. 401(k). Continuing education and certification support. Location & Working Conditions Hybrid: remote-friendly, with a couple of days per week in-office for equipment staging and installation prep — candidates should be local to the [metro area / city]. On-call rotation; occasional travel to client sites for implementations. Must be able to lift and transport equipment; may sit for prolonged periods. May occasionally work outside regular business hours for critical issues or maintenance windows. Posted By: Kaejen Surat #J-18808-Ljbffr Motion Recruitment