Client Success Manager

Client Success Manager

Austin, Texas, United States

The primary purpose of this position is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

Manage a portfolio of client accounts, serving as the primary point of contact and trusted advisor to drive customer satisfaction, retention, and long-term growth.

Own the success of a portfolio of client accounts, ensuring contractual service levels and key performance indicators (KPIs) are consistently achieved while delivering an exceptional customer experience.

Serve as the primary strategic partner for your clients, providing consultative guidance on workforce planning, platform utilization, reporting, operational performance, and best practices.

Build and strengthen executive and operational stakeholder relationships by leading regular business reviews, facilitating performance discussions, and aligning on strategic priorities and action plans.

Analyze customer operations, workforce trends, and performance data to identify opportunities for optimization, present actionable recommendations, and drive continuous improvement initiatives.

Champion customer adoption of the Indeed Flex platform, ensuring clients fully leverage available features, follow best practices, and realize maximum value from the partnership.

Partner cross-functionally with Operations, Recruiting, Marketing, Product, Support, and other internal teams to coordinate customer initiatives, resolve challenges, and ensure seamless execution of customer commitments.

Drive recruitment and fulfillment strategies by collaborating with internal teams to ensure hiring plans are aligned with customer demand, staffing objectives, and business goals.

Act as the central point of coordination during escalations, proactively removing roadblocks, driving accountability across internal teams, and communicating progress until issues are fully resolved.

Monitor account health, workforce performance, and customer satisfaction metrics, proactively identifying risks and implementing solutions to improve retention, engagement, and operational outcomes.

Support customer needs outside of standard business hours when business-critical situations arise, ensuring continuity of service and a high level of responsiveness.

Identify opportunities to expand existing customer partnerships, collaborating with Sales and leadership to introduce new workforce solutions, support additional business lines, and drive sustainable account growth.

Develop and execute strategic account plans that align customer objectives with Indeed Flex's solutions, driving long-term retention, expansion, and measurable business value.

Continuously identify opportunities to improve internal processes and customer workflows, leveraging technology, automation, and AI tools to increase efficiency, enhance service delivery, and scale customer success operations.

$60,000 to $80,000 annually

Commission: $20,000 annually (uncapped)

Medical, Dental, Vision, and 401K

Access to Company & Employee Benefits

25 days PTO (prorated) + Birthday Off

8 Paid Holidays

Duvet days (½ day off every quarter)

Volunteer days

We're helping people get jobs by modernizing the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we're putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.

Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labor market for everyone.

This job operates in a professional office environment. This role routinely uses standard office equipment to complete daily responsibilities and duties.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This position requires travel 25% of the time. Most travel is outside of the local area and will require overnight accommodations.

All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.