Client Success Manager

About Yellowstone Local

Yellowstone Local is a modern recruiting, hiring, and employer branding agency serving the skilled trades industry. Our mission is to solve the industry’s biggest problem: creating predictable, scalable, and top-performing recruiting systems that allow our clients to hire top-tier blue-collar talent consistently.

Our culture is intentionally built around a clear set of beliefs that guide how we work, how we lead, and how we serve our clients.

Yellowstone Local Belief Statement

• We believe in doing the work that others won’t.
• We believe in moving fast over moving perfectly.
• We believe discipline creates freedom.
• We believe in thinking long-term while executing today.
• We believe in owning outcomes when we’re not completely in control.
• We believe being in the people business starts with us as individuals.
• We believe that if our culture attracts everyone, then we don’t have a culture.

Compensation

Base Salary: $50,000 annually, paid bi-monthly (15th and last day of the month)

Variable Target Earnings: $50,000 annually, tied to portfolio performance and paid monthly (15th of the following month)

On-Target Earnings (OTE): $100,000 annually at 90% Net Revenue Retention (NRR)

Uncapped Upside: Expansion and winback revenue provide unlimited earning potential

Benefits & Perks

• Medical Insurance: 100% employer-covered for employees with low deductibles
• Dependent Coverage: 50% employer-covered medical insurance for dependents
• Dental & Vision Insurance
• Remote-first work environment with optional office access in select major cities, including Austin
• Flexible PTO , with an expectation of responsible planning and coverage
• Paid Holidays , including:
  • Two days for Thanksgiving
  • The entire last week of the year is off for the holidays
  • + More!

Why Yellowstone Local

• Clear ownership of revenue and client outcomes
• Performance-based compensation with uncapped upside
• Direct path to Team Lead and Managerial roles within 12–24 months
• Opportunity to influence systems, strategy, and team development
• Mission-driven work with real impact on skilled trades businesses

Role Summary

The Client Success Manager (CSM) is an experienced, outcomes-driven owner of a defined book of business, responsible for driving Net Revenue Retention (NRR) and ensuring clients achieve measurable hiring success.

This role manages 50–60 active client accounts representing approximately $125,000–$150,000 in Monthly Recurring Revenue (MRR). The CSM owns overall client strategy at both the job and company level, acting as the quarterback for client outcomes while partnering cross-functionally with recruiting and marketing teams for execution.

This position is ideal for a seasoned CSM who thrives in a performance-based environment and is motivated by a clear path to Team Lead and Managerial advancement.

Key Responsibilities:

Client Relationship & Strategy

• Own the end-to-end post-sale client relationship for a portfolio of 50–60 accounts
• Serve as the strategic advisor for both job-level and company-level hiring strategies
• Lead onboarding, quarterly planning, and ongoing success calls
• Develop and maintain clear success plans aligned to client hiring goals and retention benchmarks
• Proactively identify risks, churn signals, and expansion opportunities
• Hold clients accountable to agreed-upon actions, best practices, and timelines

Execution & Coordination

• Coordinate cross-functionally with recruiting, marketing, and operations teams
• Ensure campaigns, job ads, and hiring systems are implemented accurately and on time
• Track deliverables, timelines, and performance milestones
• Maintain accurate and timely documentation in CRM and internal systems

Performance Management & Reporting

• Monitor hiring performance metrics (leads, applicants, hires, conversion rates, time-to-fill, etc.)
• Prepare and present performance reports and insights to clients
• Use data to guide recommendations and adjust strategies
• Hold clients accountable to best practices and agreed-upon actions

Retention, Growth & Advocacy

• Own Net Revenue Retention (NRR) across assigned portfolio
• Drive renewals, winbacks, and expansion revenue within existing accounts
• Partner with Sales on upsell and expansion opportunities
• Proactively mitigate churn through strategic intervention and value delivery
• Gather client feedback, testimonials, and case studies
• Act as the internal voice of the client while upholding company standards

Success Metrics

• Net Revenue Retention (primary metric)
• Client retention and churn rate
• Hiring outcomes achieved vs. targets
• Account expansion and winback revenue
• Client satisfaction
• Accuracy, timeliness, and quality of execution

Qualifications

• 3+ years of experience in client success, account management, or customer-facing roles
• Proven ability to manage multiple accounts simultaneously
• Strong consultative communication and presentation skills
• High level of organization, follow-through, and attention to detail
• Data-driven mindset with comfort in interpreting performance metrics
• Experience working cross-functionally in fast-paced environments

Preferred Qualifications

• Experience in recruiting, staffing, HR tech, marketing services, or SaaS
• Familiarity with skilled trades, blue-collar, or local service businesses
• CRM experience (HubSpot preferred)
• Remote client management experience

Core Competencies

• Ownership & accountability
• Strategic thinking
• Client empathy with firm boundary-setting
• Clear written and verbal communication
• Process-oriented with a bias toward action

Work Environment & Expectations

• Remote role with structured accountability
• High client interaction and performance expectations
• Ownership mindset with revenue responsibility

Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.