Welcome Center Representative

Description

welcome center representative

Part-Time, Non-Exempt | YMCA of Greater Nashua - Nashua Branch

Schedule: nights and weekends

Learn, Grow and Thrive with a Career at the Y

Imagine coming to work each day knowing your role helps people in your community achieve their goals, build lasting friendships, and find a true sense of belonging. At the YMCA, you'll discover more than a job-you'll become part of a mission-driven team working to strengthen spirit, mind, and body for all.

Position Summary:

Reporting to the Director of Membership, the Welcome Center Representative serves as the first point of connection for members and guests. You will create a welcoming, supportive environment by greeting members, assisting with membership and program needs, and ensuring every interaction reflects the Y's values of caring, honesty, respect, and responsibility.

This position requires strong communication skills, attention to detail, and the ability to engage people with warmth and professionalism. The right candidate will thrive in a team environment, exercise good judgment, maintain confidentiality, and adapt with flexibility. Proficiency with computers and a commitment to inclusivity are essential.

Qualifications:

• Current Red Cross First Aid and Adult CPR/AED certification (or ability to obtain upon hire)
• Ability to build authentic, positive relationships with people of all backgrounds
• Commitment to equity, inclusion, and compliance with the Americans with Disabiities Act (ADA)
• Ability to lift up to 50 pounds and remain active throughout a shift
• Strong interpersonal and customer service skills; outgoing, welcoming personality
• Reliable transportation and ability to work scheduled shifts in all weather conditions

Essential Responsibilities:

• Create a welcoming environment by greeting members by name, making eye contact, and engaging in friendly conversation.
• Use Listen First skills to support members' needs and goals.
• Provide accurate information about membership, programs, and services.
• Support program and membership registration with attention to accuracy and efficiency.
• Connect members to opportunities for Achievement (personal goals), Relationships (friends and groups), and Belonging (community and cause).
• Respond promptly and courteously to inquiries and concerns.
• Work collaboratively with colleagues and contribute to a positive team environment.
• Attend required trainings and staff meetings.
• Embody the YMCA's mission and values in every interaction.

YMCA Competencies:

• Relationships: Builds genuine connections and rapport with others.
• Inclusion: Works effectively across differences; ensures everyone feels valued and welcome.
• Innovation : Brings new ideas to create a better member experience.
• Quality Results : Strives to exceed goals and deliver meaningful experiences.
• Self-Development : Pursues learning that enhances job performance and growth.

OUR CULTURE:

• Welcoming: Open to all, a place to belong and become.
• Genuine: We value and embrace each person's uniqueness.
• Nurturing: We support each person's journey toward their full potential.
• Hopeful: We believe in your ability to inspire a brighter tomorrow.
• Determined: We work relentlessly to strengthen community-starting with you.