Call Center Agent

Call Center Representative Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ locations across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year. The Call Center Representative processes internal and external calls, directs visitors, and provides customer service to patients, providers, and staff at Southern New Hampshire Medical Center and Foundation Medical Partners. This role requires professionalism, accuracy, and the ability to stay calm under pressure while supporting the daily communication needs of the organization. What Youll Do: Process incoming calls and transfer accurately using approved systems. Maintain a positive, professional tone while respecting patient confidentiality. Manage emergencies (codes, drills) according to established procedures and document as required. Provide accurate information, directions, and paging services for customers and staff. Follow on-call schedules and answering service protocols. Utilize translation and TTY phones when needed to support patient care. Keep up-to-date with email communications and respond appropriately. Participate in department meetings and support smooth shift transitions. Who You Are: High school diploma or equivalent required. Skilled in customer service, verbal/written communication, and computer use. Ability to work in a fast-paced environment, multitask, and adapt to changing priorities. Call center, switchboard, or healthcare experience preferred. Knowledge of medical terminology preferred. Why Youll Love Us: Health, dental, prescription, and vision coverage for full-time & part-time employees Short-term, long-term disability, life & pet insurance Tuition reimbursement & Nursing Student Loan Paydown Program 403(b) Retirement savings plans Continuous earned time accrual & more!