Site Lead, Clinic Front Desk & Operations

Position Summary The Front Desk Medical Assistant / Site Lead plays a dual role that combines exceptional patient-facing service with operational and clinical support. This individual will ensure smooth day-to-day clinic operations, provide hands-on support to patients and providers, and oversee site-level coordination and administration. Position Summary The Front Desk Medical Assistant / Site Lead plays a dual role that combines exceptional patient-facing service with operational and clinical support. This individual will ensure smooth day-to-day clinic operations, provide hands-on support to patients and providers, and oversee site-level coordination and administration. The ideal candidate is organized, proactive, and thrives in a dynamic outpatient environment. This position is essential in maintaining efficient workflows, supporting clinical staff, and fostering a collaborative, patient-centered atmosphere that reflects our mission and values. Key Responsibilities Front Desk & Patient Support Welcome patients and serve as the first point of contact at the clinic, providing a warm and professional experience. Manage scheduling, check-in, check-out, and respond to phone and email inquiries. Collect and verify insurance, demographic, consent and intake information while maintaining accurate and timely documentation in the EHR. Ensure smooth patient flow and maintain a well-organized waiting area. Clinical & Administrative Support Assist providers with patient rooming, obtaining vitals, and other routine medical assistant (MA) duties as needed. Coordinate with virtual assistants and central support teams for scheduling, billing, and prior authorizations. Support onboarding and training of new front desk or MA staff to ensure consistent quality and compliance. Monitor clinical and administrative supply levels, submit replenishment orders, and maintain readiness of clinical and administrative areas. Escalate operational issues (facilities, IT, patient concerns) to leadership in a timely manner. Site Lead Responsibilities Serve as the point person for daily operations at the Fremont clinic. Partner with Clinical Operations leadership to implement new workflows and EHR processes. Collaborate with regional leaders on staffing schedules and clinic readiness. Track and report basic operational metrics (e.g., patient volume, cancellations, turnaround times). Ensure compliance with all clinic policies, safety standards, confidentiality and regulatory requirements. Promote teamwork and a supportive, patient-centered environment for both staff and patients. Support billing coordination and communication with central billing teams. Required Qualifications Medical Assistant certification required, or equivalent experience in a hybrid clinical/front desk role. 5+ years of experience in a medical office, preferably in outpatient or mental health care settings and 1 + year of managing a medical office Strong organizational and multitasking skills with attention to detail. Excellent communication and interpersonal skills, with a professional and empathetic demeanor. Proficiency with EHR systems and comfort using technology-enabled workflows. Demonstrated ability to balance patient care responsibilities with site-level administrative oversight. Preferred Qualifications Experience supporting multi-provider or multi-location clinic operations. Experience in behavioral health, psychiatry, or interventional mental health services. Schedule Full-time, Monday–Friday, 8:30 AM–5:00 PM, on-site at the Fremont clinic. Company Mission & Vision We are the brain health company of the future that integrates care delivery, technology innovation, and research breakthroughs to better understand brain biology and diagnose, treat, and ultimately cure brain disorders for all stages of life. Who We Are Salma Health is reimagining brain healthcare by building a comprehensive, end-to-end brain health system that integrates advanced diagnostics, rapid-acting interventions, and continuous care coordination under one roof. Our multidisciplinary teams of psychiatrists, neurologists, neuropsychiatrists, therapists, and technologists collaborate to deliver personalized, compassionate care. By leveraging real-world data and precision brain health research, we deliver measurable, evidence-based outcomes at scale. Headquartered in California, Salma Health is expanding access to innovative brain health services across the U.S., beginning with clinics in San Diego, Orange County, the Bay Area, and Los Angeles. Compensation & Benefits The compensation for this position includes: Hourly Wage: $28-$30 per hour, depending on experience and qualifications. Benefits: Medical, dental, vision, PTO, and additional benefits. We reserve the right to modify benefit offerings at any time, in accordance with applicable laws. Work Authorization Sponsorship for employment authorization may be considered on a case-by-case basis depending on the role and candidate qualifications. Equal Opportunity & Accessibility Statement We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We welcome applicants of all backgrounds and make employment decisions without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by California or federal law. In accordance with the California Fair Chance Act , we will consider qualified applicants with arrest and conviction records. If you require a reasonable accommodation during the application or hiring process, please contact us directly — we’re happy to help. #J-18808-Ljbffr Salma Health, Inc.