Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2002 and is a close-knit team of four who work together to serve our customers and community. Before becoming an agent, I spent 15 years with State Farm working in the compliance and fraud unit and held management roles, which gave me a strong foundation in leadership and the insurance industry.

I’m also a licensed attorney and attended law school at the University of Tulsa. Outside of the office, I enjoy playing tennis and spending time with my family - many of whom are also involved in the business.

For our team, we offer 20 days of PTO, all major holidays off, early office closure at noon on Fridays, a 401(k), health benefits, and licensing paid up front.

Our culture is driven and growth-oriented. We’re looking for someone who is hungry, motivated, and ready to build something meaningful. If you’re someone who wants to work hard, grow professionally, and be part of a supportive team, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jim Vanderveen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.