Customer Retention Specialist - State Farm Agent Team Member

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Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Sales Support Assistant - Customer Retention

State Farm Insurance & Financial Services Office
Location: Tulsa, OK 74145
Compensation: Base Pay + Commission & Bonus Participation
Employment Type: Full-Time

Position Overview

We are looking for a highly organized, detail-oriented Sales Support Representative to become the operational backbone of our insurance and financial services team.

This role exists for one primary purpose: help our sales producers sell more by removing administrative work from their plate

You will support our Insurance and Financial Services Representatives by handling service requests, policy changes, application processing, follow-up tasks, miscellaneous quotes, documentation, and other administrative responsibilities that allow our producers to spend more time generating revenue and building client relationships.

In return, you will participate in the success you help create through a compensation structure that includes both base pay and performance-based commission and bonus sharing.

What You'll Do

Sales Support & Operations

• Process policy changes and service requests
• Prepare and submit insurance applications
• Assist with life insurance and financial services paperwork
• Handle underwriting follow-up requirements
• Generate miscellaneous insurance quotes
• Review applications for completeness and accuracy
• Track pending business and outstanding requirements
• Assist with client onboarding and policy implementation
• Coordinate with carriers and internal team members
• Maintain accurate CRM and customer records
• Support agency marketing and retention initiatives as needed

Team Support

• Keep producers organized and moving efficiently
• Help identify bottlenecks in the sales process
• Follow up on outstanding customer needs
• Ensure a smooth handoff between sales and service
• Act as a problem solver for operational challenges

What Success Looks Like

The ideal candidate understands that their job is not simply to complete tasks-it is to help the entire sales team produce more business.

Success in this role means:

• Producers spend more time selling
• Customers receive faster service
• Applications move through underwriting efficiently
• Follow-up tasks don't fall through the cracks
• The agency grows because operations are running smoothly

Qualifications

Required

• Strong organizational skills
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Ability to manage multiple priorities simultaneously
• Professional written and verbal communication
• Strong computer and technology skills
• Positive, team-first attitude
• Ability to work independently and solve problems

Preferred

• Insurance industry experience
• Customer service experience
• Administrative or operations experience
• Experience with CRM systems
• State Farm experience is a plus, but not required

Location Address: Tulsa, OK 74145

Compensation: $15.00 - $25.00 per hour


Do you want a career and not just a job?

We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Tulsa, OK.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.