Senior Manager, KOL & External Engagement Platforms Technical Lead

Role Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Tech Lead, KOL & External Engagement Platforms, provides hands-on technical leadership and solution design expertise for the KOL & External Engagement Platforms Global Capability team within the Customer Operations function. Reporting to the Technical Suite Lead, this role serves as the primary technical leader for the capability, partnering closely with the Product Owner, Activation Lead, development teams, and/or vendor teams to ensure capability priorities and global standards.

The KOL & External Engagement Platforms team enables the planning, execution, and performance tracking of events, congresses, speaker programs, and broader engagement activities across KOLs, HCPs, patients, and caregivers. As the Tech Lead, this role is a hands-on contributor and technical leader, directly involved in designing, building, and delivering solutions for engagement and event management platforms alongside the development team.

Qualifications

• Bachelor's degree in computer science, engineering, information systems, or related technical field.
• 7+ years of experience after Bachelor's degree (or 5+ years of experience after Master's degree) in customer engagement, KOL management, event and congress operations, patient advocacy, or related domains in pharma.
• 2+ years of experience as a Tech Lead, Technical Program Manager, Engineering Manager, or other roles involving managing a team of developers.
• Expertise in engagement platforms, speaker programs, and compliant customer experience delivery across HCPs, patients, and caregivers.
• Demonstrated experience designing and delivering enterprise-scale digital platforms.
• Experience working within complex, matrixed organizations with multiple technology and product teams.
• Proven ability to mentor and guide developers and vendor partners to deliver high-quality solutions.

Requirements

• Experience designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions.
• Understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks.
• Knowledge of KOL identification and engagement strategies, event execution workflows, and compliance requirements.
• Ability to translate engagement strategies into durable, reusable data and platform capabilities.
• Strong understanding of event and engagement management platforms.
• Experience working within Agile product development teams and product operating models.

Benefits

• Medical, dental, and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.
• Discretionary annual cash bonus or incentive compensation.
• Discretionary equity grants.