Senior Engagement Manager

Role Description

Claritas Rx is looking to build a strong delivery team of experts that can help scale a premier channel management solution. At Claritas Rx, our Engagement Managers are the operational backbone of every Ascend 2.0 implementation. You will join our Implementation team and serve as the primary driver of project management, data onboarding coordination, partner communication, and UAT facilitation across the full implementation lifecycle — from Sales-to-Implementation intake through go-live and the transition of execution to Customer Success.

• Own the detailed project plan across multiple active Ascend 2.0 implementations, covering all workstreams — data onboarding, configuration, testing, UAT, and go-live.
• Manage the Sales-to-Implementation intake process: validate SOW commitments, align on timeline with Customer Success, and onboard the delivery team for kickoff.
• Maintain the RAID log (Risks, Actions, Issues, Decisions) and lead weekly external client calls; produce structured status updates including project health (Red/Amber/Green), T-minus milestones, and decisions needed.
• Own data partner and vendor relationships throughout implementation: SFTP/API/EDI setup, agreement sign-offs, partner testing coordination, and data file specification review.
• Coordinate and facilitate UAT: build the UAT schedule, distribute test materials, track issues and routing, and document client sign-off in partnership with Customer Success.
• Proactively surface and communicate implementation risks, scope changes, partner delays, and blockers to the Implementation Director.
• Ensure the internal QA gate is completed before any client-facing testing begins.
• Track and drive implementation activities in Smartsheet, JIRA, and Confluence.
• Lead go-live readiness checks prior to deployment, verifying that configuration, custom builds, partner testing, and UAT sign-off are complete.
• Conduct internal “lessons learned” sessions following each implementation.

Qualifications

• Enjoy working with others and collaborating.
• Self-starter with strong organizational and communication skills.
• Passion and determination about our platform solutions and our customer's success.
• Excellent organization and communication skills to engage with key customer and data partner stakeholders.
• Prior experience working with technical teams to deliver products.
• Experience with project management best practices and tools; hands-on experience with trackers for project plan management and JIRA/Confluence for technical ticket tracking is strongly preferred.

Requirements

• 5+ years of experience in a commercial or operational capacity at a specialty pharma/biotech manufacturer, health tech company, or healthcare consulting firm.
• 5+ years of prior work experience in a customer engagement, implementation, or program management role for a SaaS or data analytics platform.

Benefits

• Competitive salary of $135,000 to $150,000.
• Flexible, collaborative work environment.
• Unlimited PTO.
• Stock options.
• Opportunity to make a significant impact on a first-in-industry digital health solution.