Solutions Manager
Hcltech
Solutions Manager
We are seeking a seasoned Delivery Manager to lead end-to-end delivery for a strategic World Bank program. The role requires strong experience in managing onsite–offshore delivery models, high-governance environments, and working with senior client stakeholders. The incumbent will be accountable for delivery outcomes, service quality, financial performance, and customer satisfaction.
Key Responsibilities:
- Act as the Single Point of Contact (SPOC) for all delivery-related engagement with the client
- Manage and build relationships with senior stakeholders and program leadership
- Own end-to-end delivery lifecycle including planning, execution, and transition
- Ensure adherence to SLAs, KPIs, quality, timelines, and contractual commitments
- Lead delivery across onsite–offshore teams, ensuring seamless coordination and execution
- Drive governance cadence including Monthly reviews and QBR
- Manage risks, issues, dependencies, and escalation handling proactively
- Ensure compliance with contractual, regulatory, audit, and security requirements
- Own financials including revenue, margin, forecasting, billing, and PO tracking
- Drive resource fulfillment, onboarding, and utilization optimization
- Monitor delivery health (incidents, escalations, SLAs) and ensure consistent reporting cadence
Skill Requirements:
- Strong experience in IT delivery / program management in global engagements
- Proven exposure to client-facing roles and stakeholder management
- Experience managing distributed teams across geographies (onsite–offshore model)
- Exposure to BFSI / Public sector / high-governance environments preferred
- Strong understanding of delivery governance, SLA/KPI management, and financial ownership
- Experience with Agile / SAFe delivery methodologies
- Exposure and some level of Hands on Microsoft or Data and AI skills
Other Requirements:
- Behavioral Competencies: Strong ownership and accountability
- Excellent communication and executive presence
- Ability to handle complex stakeholder environments
- Proactive problem-solving and decision-making
- Leadership and team management skills
Maximum Salary (US): 282000 Minimum Salary (US): 128000
Vacancy posted 2 days ago
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