HR Coordinator
J Crew Customer Service And Distribution Center
HR Coordinator
(Location: Onsite Lynchburg, VA)
The HR Coordinator provides administrative and operational support to the Human Resources team in a fast-paced manufacturing environment. This role supports day-to-day HR activities including employee data management, scheduling, travel coordination, HR programs and meetings, and first-level employee support. The HR Coordinator maintains accurate employee records, assists with benefits and leave administration, responds to associate inquiries, and supports HR reporting and compliance. This role plays a key part in keeping HR organized, responsive, and employee-focused while partnering closely with HR Business Partners and People Leaders.
Responsibilities:
- HR Systems & Records
- Maintain accurate and timely employee data entries and updates in the HRIS (Workday), including new hires, job changes, and terminations
- Customize and run HR reports and queries from Workday as requested
- Create, maintain, and audit personnel and termination files in accordance with federal, state, and company retention requirements
- Ensure confidentiality and integrity of all HR records
- Benefits, Leave & Associate Support
- Assist with benefits administration activities, including enrollments, changes, and annual open enrollment initiatives
- Support leave administration processes including FMLA, ADA, workers' compensation, and other leaves of absence
- Escalate complex employee relations or benefits issues to the HR Manager as appropriate
- Compliance & Reporting
- Prepare accurate and timely HR-related reports, metrics, and correspondence
- Support compliance efforts related to labor laws, audits, and internal HR standards
Administrative & Operational Support
- Coordinate employee engagement activities, recognition programs, team lunches and on-site events, ensuring smooth execution and a polished experience
- Provide day-to-day administrative support to HR leaders, including real-time coordination of meetings, appointments, and shifting priorities
- Review, prioritize, and manage incoming emails, phone calls, and correspondence, screening inquiries from vendors, employees, and external contacts
- Own calendar management and meeting scheduling for HR leaders; proactively update and adjust events throughout the day as needs change
- Arrange and manage travel and expenses, including flights and accommodations for HR leaders as needed
- Prepare and distribute monthly company directory and associate communications (birthdays, anniversaries, bereavements)
- Manage HR mail, supply inventory, and Self-Service Wall updates
- Answer multi-line switchboard and direct inquiries as needed
- Assist with vendor management, including vendor setup and invoice tracking
- Take on additional projects and administrative initiatives as requested
Qualifications:
- Strong interpersonal skills with the ability to build effective relationships across the HR team and with cross-functional partners
- Highly organized and detail-oriented, with the ability to manage multiple priorities, meet deadlines, and follow up independently
- Proficient in Microsoft Office (Outlook, Excel, Word); Workday experience a plus
- Professional, polished demeanor with strong written and verbal communication skills
- Flexible and adaptable, with a willingness to take on new requests and shifting priorities
- Proactive problem-solver who asks thoughtful questions and makes informed suggestions
- Demonstrated ability to handle sensitive, confidential, and proprietary information with discretion and integrity
- Outgoing, calm under pressure, and collaborative—serving as a reliable liaison and point of contact for HR leaders
- Two or more years of HR or administrative experience preferred
- Experience working with HRIS systems (Workday strongly preferred)
- Ability to work independently
Physical Requirements:
- An office position which requires minimum lifting, carrying, pushing, pulling, reaching, grasping, bending, walking, climbing stairs, standing and stooping
- Sit in a chair at a desk most of the time
- Ability to type and read computer screen
- Office environment within a Distribution Center / Warehouse environment
- Frequent exposure to production-floor activity
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
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