Sales Executive

Job Description

Job Description

Salary:

SALES EXECUTIVE - JOB DESCRIPTION

Company:Pagatech Limited (Paga or the Company)

Sector: Financial Services

Position:Sales Executive

Reporting Line:Sales Manager

Location:Lagos, Nigeria

Experience:3 years (min.) experience in a B2B Sales and merchant acquiring function

ABOUT DOROKI

Doroki is a collaborative commerce product developed to digitize Small and Medium Enterprises (SMEs) business operations. SMEs business needs are growing quickly, and Doroki is well-positioned to meet these needs. The product is focused on increasingaffordability and inclusivity for SMEs to digitize their business operations and make and accept digital payments through a mobile device in emerging markets like Nigeria.

ABOUT THE ROLE

The Sales Executive will be responsible for driving merchant acquisition, retention, and revenue growth by onboarding SMEs, merchants, and high-value business partners onto the Doroki platform. The role requires a highly driven and relationship-oriented professional who is comfortable working in the field, engaging merchants directly, and collaborating across teams to achieve commercial objectives.

PRIMARY RESPONSIBILITIES

Commercial Growth & Revenue Management

• Drive achievement of sales and revenue targets within the assigned territory.
• Support merchant retention and growth initiatives to maximize business performance.

Merchant Acquisition & Relationship Management

• Identify, prospect, onboard, and manage relationships with FMCG merchants, spas, supermarkets, restaurants, and other SME businesses.
• Conduct regular field visits and sales engagements to promote Dorokis products and services.
• Build and maintain strong relationships with merchants and key stakeholders.

Client Support & Service Excellence

• Resolve merchant issues promptly and manage client expectations effectively.
• Negotiate agreements and collaborate with internal teams to ensure excellent customer experience and service delivery.

Market Intelligence & Business Development

• Monitor market trends, competitor activities, and merchant operations to identify growth opportunities and recommend improvements.
• Gather market intelligence and provide insights to support strategic business initiatives.

Reporting & Performance Monitoring

• Conduct surveys, spot checks, and performance analysis on merchant activities.
• Prepare regular reports and updates on sales performance, merchant engagement, and business activities.

Cross-Functional Collaboration

• Work closely with marketing and support teams to ensure effective branding, communication, and merchant support.

KEY COMPETENCIES

• Strong communication, interpersonal, and relationship management skills
• Excellent negotiation and value-based selling ability
• Strong leadership, initiative, and ownership mindset
• Strategic thinking and problem-solving capability
• Strong planning, organizational, and multitasking skills
• Good judgment and decision-making ability
• Customer-focused with the ability to influence stakeholders and drive results
• Attention to detail and ability to thrive in a fast-paced environment

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelors degree from an accredited institution
• Minimum of 3 years experience in B2B sales, merchant acquisition, or business development
• Proficiency in the use of sales CRM tools
• Strong analytical and competitive market analysis skills
• Ability to work effectively in a high-performance environment
• Strong customer service orientation and relationship management skills

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We are an equal opportunity employer and value diversity inclusion. In our employment practices, we do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation.