Product Owner

Role Description

The Product Owner - Duck Creek serves as Digital Services’ liaison to stakeholders for a specific product, ensuring that stakeholder needs are accurately captured, prioritized, and delivered by that product. This role is a promotion path for Senior Business Analysts, combining strategic planning, delivery oversight, and stakeholder engagement. The Product Owner may lead a small team of business analysts, depending on the need, and will collaborate closely with IT, development, and QA teams to deliver business value through their product.

The Product Owner role requires an advanced understanding of their product and how it fits into the Surplus & Specialty ecosystem as well as the larger Crum & Forster organization. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment.

The Product Owner is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for:

• General Liability
• Automobile Liability
• Workers Compensation
• Property
• Inland Marine
• Excess/Umbrella lines of business

across multiple industry verticals, including but not limited to:

• Contracting
• Transportation
• Energy
• Security
• Environmental

Qualifications

• Bachelor’s degree required.
• Minimum 6–8+ years of relevant experience in business analysis or product digital delivery.
• At least 1 year of experience in a supervisory or lead role.
• Experience working with Duck Creek, Guidewire or other similar Policy Administration platforms.
• Strong understanding of P&C insurance workflows and systems.
• Proven experience in business analysis, product ownership, or delivery leadership.
• Demonstrated ability to manage stakeholder expectations and drive consensus.
• Experience with Agile methodologies and tools (e.g., Jira, Confluence).
• Excellent communication, facilitation, and problem-solving skills.

Requirements

• Represent the voice of the stakeholder/product team and clearly articulate the problem to be solved or the opportunity to be captured while aligning to business strategy.
• Foster strong relationships with stakeholders to anticipate future needs/opportunities and translate stakeholder goals into actionable digital initiatives for their product.
• Contribute to the vision for the product by collaborating with stakeholders to define and refine the product roadmap.
• Own and maintain the product backlog, ensuring alignment with business priorities and strategic objectives.
• Lead or facilitate design and discovery sessions to prototype solutions and gather feedback.
• Establish and manage scope and parameters of the product to define predictable outcomes and action plans.
• Review the effectiveness and efficiency of the user experience for the product and develop strategies for improving or further leveraging the product.
• Prioritize and manage backlog items to ensure timely and high-quality delivery.
• Serve as a primary point of contact for stakeholders regarding the product.
• Collaborate with cross-functional teams to ensure requirements clarity, solution alignment, and testing readiness.
• Participate in sprint planning, reviews, and retrospectives to ensure continuous improvement.
• Communicate project status, risks, and outcomes to stakeholders at all levels.
• Write clear and concise user stories with well-defined acceptance criteria.
• Validate deliverables against business expectations.
• Provide product demonstrations to business stakeholders.
• Ensure post-implementation support, including training, documentation, and change management.
• Manage and mentor a team of 2–5 Business Analysts.
• Conduct performance reviews, provide coaching, and identify training opportunities.
• Review and approve requests for time-off.
• Assess team capacity and allocate resources based on project demands.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision, focusing on your whole family’s wellness.
• Support for career development, including tuition reimbursement, industry-related certifications, and professional training.
• A dynamic, ambitious, fun and exciting work environment.
• Encouragement of social and community responsibility through matching donation programs and volunteer opportunities.