Product Owner

Role Description

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. Seize your opportunity to make a personal impact as a Product Owner supporting the Centers for Medicare & Medicaid Services (CMS) Premium Stabilization Program (PSP) and EDGE programs. Our work depends on a Product Owner with a Consultant Mindset to lead the evolution of our Salesforce platform.

You will act as the bridge between business stakeholders and technical teams, ensuring the Salesforce ecosystem delivers maximum value to the organization. You’ll approach problems strategically, ask the right questions, challenge the status quo, and align platform capabilities with business goals. You will be required to perform several diverse functions, from participating and contributing to technical tasks to leading development and infrastructure projects across the FSSSO program’s enterprise. This is more than just a product role — it's a strategic partnership role at the heart of our digital transformation. Work visa sponsorship will not be provided for this role.

HOW A PRODUCT OWNER WILL MAKE AN IMPACT:

• Maintain the Salesforce product roadmap, prioritizing enterprise features, enhancements, new products, and tools based on business value.
• Act as the voice of the customer and key liaison between business users, IT teams, and Salesforce developers.
• Elicit and document requirements through stakeholder interviews, workshops, and data analysis.
• Translate complex business needs into user stories, acceptance criteria, and technical specifications.
• Collaborate with Salesforce admins, developers, testers, and solution architects and provide programmatic expertise through all phases to deliver scalable solutions.
• Lead enterprise backlog grooming, sprint planning, and user acceptance testing, ensuring proper bandwidth utilization, timely ticket resolution, and compliance.
• Provide timely schedule inputs, risk alerts, and status reporting to program management.
• Work on complex helpdesk cases for assigned product and program areas.
• Support demos, briefings, and presentations to CMS and internal leadership.
• Act as the voice of the customer by synthesizing user needs, policy constraints, technical considerations, and program deadlines.
• Ensure the clarity, accuracy, and efficiency of the program’s technical processes and documentation, including standard operating procedures and workflows, process and email templates, monthly architectural updates, System Design Document (SDD), semi-annual security testing documentation, and Technical Review Board (TRB) documentation.
• Document and manage meeting minutes, action items, and blockers, ensuring timely completion and appropriate follow-up.

CONSULTANT MINDSET – WHAT SETS YOU APART:

• Strategic Thinker: You look beyond immediate needs and understand the bigger picture.
• Problem Solver: You break down complex problems and design actionable solutions.
• Technical Translator: You can translate technical requirements into business language and vice versa.
• Change Agent: You drive user adoption and champion continuous improvement.
• Empathetic Listener: You actively listen to stakeholder needs and challenge assumptions constructively.
• Influencer: You build trust, manage expectations, and lead with credibility.

Qualifications

• Bachelor’s degree and 9+ years of experience as a Product Owner, Business Analyst, or similar role, having supported Application Programming Interface (APIs), system integrations, and/or data exchange.
• In-depth experience with Agile/Scrum methodologies and tools, including Jira and Confluence.
• Proven ability to work with cross-functional teams in a dynamic, fast-paced environment.
• Experience leading large teams, managing work and action items for 7+ projects simultaneously, with the ability to prioritize and adjust rapidly to shifts in priorities.
• Excellent oral, written, and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various development and architecture meetings.
• Ability to gather and analyze information skillfully and develop alternative solutions, resolving issues with minimal oversight.
• Experience working with Centers for Medicare and Medicaid Services (CMS) or similar federal agency, preferably within the Department of Health and Human Services (HHS).
• General understanding of CMS Section 508 compliance requirements.
• Candidate must have resided in the U.S. 3 out of the last 5 years.
• Candidate must be willing and able to obtain a CMS Public Trust clearance.

Requirements

• Hands-on technical experience with Salesforce Service Cloud, Salesforce Experience Cloud, and/or Lightning Components.
• Active Salesforce certification(s).
• Hands-on experience with Snowflake, AWS, and OWN.
• Hands-on experience developing automation testing scripts.
• Experience with software DevSecOps/DevOps pipeline processes and tools.

Benefits

• 401K with company match.
• Comprehensive health and wellness packages.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.