Chief Operations Officer

Overview

Position: Chief Operating Officer (COO). Location: Main Office – Denver, CO 80231. Employment type: Full Time. Salary Range: $170,000.00 – $180,000.00.

RMHS is dedicated to embracing the power of community to support individuals and families in creating their future. The organization offers comprehensive benefits and opportunities for strategic leadership and organizational impact.

Responsibilities

• Strategy Execution and Enterprise Integration: translate organizational priorities into operational plans, establish timelines and accountability structures, and measure outcomes. serve as a key executive integrator across Programs, Finance, Compliance, Human Resources, Administrative Operations, Data/IT, Communications, and Strategy.
• Operating Model, Governance, and Decision-Making: develop and maintain the operating model, governance structures, meeting cadence, and performance review processes; promote transparency and cross-functional coordination.
• Program and Service Delivery Leadership: provide executive leadership for program and service delivery; drive continuous improvement in organizational structures, workflows, and program design.
• Financial and Operational Sustainability: ensure financial viability, oversee planning, budgeting, resource allocation, staffing models, and performance reporting.
• Quality, Compliance, and Risk Management: ensure compliance with applicable requirements; identify, monitor, and mitigate risk; embed quality and accountability across operations.
• Performance Measurement and Continuous Improvement: develop performance measurement systems, define and monitor KPIs, use data to drive improvement.
• Workforce Capacity, Training, and Leadership Infrastructure: ensure sustainable staffing, competency, training, supervision, and leadership development; address workforce risks and retention.
• Client Experience and Issue Resolution: maintain a client-centered operating model; monitor feedback and drive continuous operational improvements.
• Stakeholder, Funder, and Community Relations: build strategic relationships with funders and external partners to advance RMHS’s mission and sustainability.
• Technology, Data, and Systems Enablement: collaborate with IT and data teams to ensure systems and reporting support operations and priorities.
• Culture and Organizational Health: model the Code of Values and promote open communication, engagement, and organizational resilience.
• Other Duties: participate in strategic positioning, crisis response support, and other duties as assigned.

Qualifications

• Significant executive or senior leadership experience leading complex, multi-disciplinary service organizations.
• Ability to translate strategy into operational execution with planning, accountability systems, and cross-functional leadership.
• Strong systems-thinking and experience designing operating models, improving workflows, and leading organizational change.
• Strong financial acumen with budgeting, resource allocation, and performance management experience.
• Experience with government contracts, regulatory oversight, audit requirements, and complex compliance obligations.
• Data-driven decision-making and continuous improvement experience.
• Coaching and development of senior leaders; fostering a values-driven culture.
• Excellent communication and relationship-building skills with diverse stakeholders.
• Ability to exercise sound judgment, manage ambiguity, and make timely decisions.
• Commitment to delivering high-quality, client-centered, and financially sustainable services.
• Confidentiality, integrity, and professional representation of RMHS.
• Proficiency with Microsoft Office and other tools supporting executive leadership.

Education and Experience

• Bachelor’s degree in business administration, public administration, nonprofit management, health and human services, social work, public policy, or related field required.
• Master’s degree preferred.
• Minimum of 10 years of progressively responsible professional experience, including at least five years of senior leadership experience supervising leaders and managing complex programs or operations.
• Experience in Medicaid, long-term services and supports, disability services, behavioral health, or other regulated program environments strongly preferred.

Additional Information

• Certificates, Licenses, and Registrations: Valid driver’s license and proof of insurance required.
• Work Schedule: Flexible executive-level schedule; hybrid work environment; remote-first with in-person presence as needed.
• Work Environment: Hybrid arrangement; in-person presence often required for leadership activities and stakeholder engagement.
• Physical Demands: Normal office activities; occasional lifting up to 50–100 pounds; reasonable accommodations available.
• Travel: Regular local travel; occasional air and overnight travel may be required.

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic, and cultural diversity and the goals of the Americans with Disabilities Act.