Account Manager - Client Success Team

Account Manager - Client Success Team About Subsplash Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non‑profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the millions of real people who use our platform every day. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world‑class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; Our team of 290+ mission‑driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30‑firsts for the church market including the first‑ever church mobile app. The Client Success Team is a key part of the Business Development Group at Subsplash. Their primary focus is on partnering with clients to dream big, develop, and implement strategies that will help them successfully leverage our platform to engage their audience and maximize the impact of their mission. This team is made up of individuals who are high‑energy, relationship‑based, enthusiastic, creative, part super‑sleuth, part sales professional, and part evangelist that have clear goals and incentives linked to team and company success. As an Account Manager - Client Success Team, you will report to the Manager of the Client Success Team. The CSM's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you! Build relationships with targeted clients via phone and email communication Inform clients of exciting new products and features and value of Subsplash platform Help clients succeed in their utilization and implementation of Subsplash products Sales, Client Success, or Account Manager background (1-2 years of experience) Motivation for sales and commitment to team mission Proficient at prospecting and online profiling Experience with SaaS platform, apps, analytics, data, or databases preferred Customer Relationship Management (CRM) experience (Salesforce preferred) Willingness to travel occasionally The base salary for this role is between $50-55k/yr, with an average first year on-target-earnings (OTE) ranging from $68,000 - 82,000/yr. Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that, this role is only available as a 100% remote position if you reside in one of the following states: Unfortunately, if you do not reside in one of these states, we are unable to consider your application. Generous Paid Time Off (Accrual rate of 15 days for the first year and then 20 vacation days per year beginning on your 1 year anniversary), Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side‑by‑side with thought leaders in emerging tech This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; LI-Remote #BI-Remote #J-18808-Ljbffr Subsplash