Guest Service Supervisor

Property Location: 3250 Scottsville Road — Bowling Green, Kentucky 42104 What You Can Expect From Us Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary) Flexible scheduling, paid time off, hotel discounts and free room nights Mentorship, cross‑training, development plans, management training, and more — over 200 internal promotions this year Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Company‑matched 401(k) Ranked among Newsweek's America's Greatest Workplaces 2025 BASIC FUNCTION & JOB DUTIES Assist management in supervising front desk and guest service positions Communicate and enforce company policies and procedures consistently Maintain integrity, motivate and inspire team members to exceed expectations through superior customer service standards Train guest service team members Provide courteous, efficient, friendly service to all guests and potential guests in a professional manner Respond promptly and efficiently to inquiries, requests and complaints with a +1 service attitude Contribute to maintaining a positive work environment for the diverse team and guests Perform duties as a guest service agent, night audit, or other positions as needed GENERAL KNOWLEDGE, SKILL & ABILITY Ability to give and receive written and oral direction Clear communication in English to relate to guests and team members Thorough knowledge of company policies and procedures Capacity to train, motivate and inspire team members to perform at and above company expectations Knowledge of marketing and sales programs Ability to handle money, make change and use office machines in everyday activities Monitors hotel facilities and team member work habits to ensure a safe and secure environment and correct unsafe conditions Attention to detail May require some travel EOE #J-18808-Ljbffr