Customer Service Representative

Job OpportunityProcess orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.Key Accountabilities:Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.Maintain customer records and update account information.Maintain financial accounts by processing customer adjustments.Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.Perform other duties as assigned.Required Education and Experience:High School Diploma or Equivalent0-12 months of system, data entry or reporting experience0-12 months of warehouse experience, preferredOur Organization is an equal opportunity employer.Become an ESSENTIAL part of everyday life!NOW HIRING FOR 2ND SHIFT IN LEBANON, IN! ***START AT $20.50 PER HOUR***DHL Supply Chain has been named a TOP EMPLOYER in the US for the 3rd year in a row!Start at $20.50 per hour for 2nd shiftGreat Monday-Friday scheduleExcellent medical, dental, and vision insurance available starting on your 30th day, and at very low cost to youPaid vacation (PTO)401(k) with generous company matchAttendance policy that promotes work/life balanceTuition reimbursement programAnd more!