Customer Service Representative

Customer Service RepresentativeWe are seeking an experienced customer service representative for our distribution center in Lebanon, IN.QualificationsComputer experience including excel, data entry, ticketing systems, Microsoft office and WMS systems a plusStrong communication skills - clear verbal/written communication, and the ability to explain complex information simply.Customer service experienceExperience with inventory systemsCapability to handle fast-paced environmentPerfect attendance is a requirement for this positionWhat you'll do on a typical day: Coordinate workload allocation among warehouse workers, material handlers and drivers, prepare work orders; troubleshoot orders and resolve discrepancies as needed, assign and release orders sent for loading and unloading, allocate and research inventory for orders, enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs) Maintain and generate required reports Process, audit and file various documentation.BenefitsPay: $21.50 per hourExpected hours: 40 per weekWeekly PayResponsibilitiesWork Hours: M-F 9:00 AM to 5 PMCustomer Interaction: Answering incoming calls, emails, or chat messages regarding products and services.Assist with the clerk windowGenerate reports, audit and file various documentationData entry and use of ticketing systemsIssue Resolution: Handling complaints, troubleshooting product issues, and providing solutions.Processing Transactions: Taking orders, processing returns, and handling billing inquiries.Documentation & Data Entry: Updating customer records, maintaining database information, and logging interactions.Escalation: Referring complex, unresolved grievances to designated departments