Application Support Analyst

Application Support AnalystLocation: Denver, CO / HybridAbout the RoleSS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.How You Will Make an ImpactProactively monitor the production services.Provide first-line support to Calastone's customers.Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.Work with the UAT team to test new clients to approved standards during the onboarding process.Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer's perception and experience of the Calastone service.Work with, and communicate to, all customers and internal technical staff during implementations.Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.Maintain Calastone's reputation for high-quality service support and delivery.Contribute to all aspects of general business improvement.Required ExperienceMinimum Bachelor's Degree in a relevant field.Good technical background. Most desirable is experience with databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/certification techniques, and secure FTP environments.Application support and operations in a client-facing, financial environment.Experience of project delivery life-cycles, in accordance with industry best practice.Knowledge of ITIL is beneficial.Knowledge of Salesforce is an advantagePerson SpecificationAbility to remain calm and focused under pressure, while supporting customers, colleagues, and partners to resolve service issues effectively.Works well in a collaborative, multi-disciplinary environment.Takes initiative and demonstrates accountability in their work.Committed to delivering high-quality outcomes and continuous improvement.Acts with professionalism, honesty, and integrity in all situations.Demonstrates persistence in problem-solving and seeks to understand root causes.Strong attention to detail.Reflective and open to feedback, with a willingness to learn and grow.Leads by example through actions and collaboration.Able to contribute effectively in team discussions and adapt to different communication styles.Open to flexible working arrangements, including shift patterns, with reasonable adjustments supported where needed.Join SS&C, where innovation meets global opportunities.SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity. Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location. Colorado: The expected base salary for the position is between 55,000 USD to 57,000 USD. In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company's discretion.Applications will be accepted on an ongoing basis until the position is filled.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.