Accounts Receivable Manager - Collections - Carrollton, TX

Job Summary The Accounts Receivable Manager (Collections Focus) is responsible for leading and managing the collections function within the Finance department. This role oversees a team of eight collectors and is accountable for driving timely cash collections, reducing delinquency, and improving overall accounts receivable performance. The position is fully finance-focused and requires strong leadership, analytical skills, and advanced Excel capabilities to support reporting, forecasting, and process improvement. Essential Duties & Responsibilities Lead, coach, and supervise a team of 8 collections’ professionals, setting clear expectations and performance goals. Manage day-to-day collections operations, ensuring timely follow-up on outstanding invoices and delinquent accounts. Monitor accounts receivable aging, identify risks and trends, and implement strategies to improve cash flow. Review collector productivity and effectiveness using KPIs and performance metrics. Conduct regular performance reviews and provide ongoing coaching & development to team members. Develop and enforce collections policies, procedures, and best practices. Partner with internal stakeholders (Finance, Sales, Customer Service) to resolve billing disputes and payment issues. Prepare and analyze detailed collections and AR reports using advanced Excel tools, including formulas, lookups, and pivot tables. Support month-end and periodic financial reporting related to accounts receivable. Ensure accurate documentation, recordkeeping, and compliance within collections systems. Identify opportunities for process improvements, automation, and operational efficiencies. Utilize Microsoft Office tools to deliver clear reporting, presentations, and communication. Perform additional finance-related duties as assigned. Qualifications Proven experience in accounts receivable and collections management, including direct people leadership. Experience managing or supervising a collections team. Strong knowledge of accounts receivable, collections practices, and cash application processes. Advanced Excel skills, including formulas, VLOOKUP/XLOOKUP, pivot tables, and data analysis. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Strong analytical, organizational, and problem-solving abilities. Excellent communication, coaching, and leadership skills. Ability to manage competing priorities in a deadline-driven finance environment. Preferred Qualifications Experience working with AR or ERP systems (e.g., Oracle, SAP, NetSuite, Dynamics, or similar). Background in KPI development and performance reporting. Experience leading process improvement or optimization initiatives in finance or collections. Key Competencies Team leadership and performance management. Financial analysis and reporting. Decision-making and problem resolution. Process improvement mindset. Attention to detail and data accuracy. Benefits Both full-time and part-time positions offer the following benefits to associates: Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full-time positions also offer the following benefits to associates: Medical Dental Vision Life Insurance/AD Disability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) About Parks Coffee Parks Coffee is a privately owned office coffee service company, providing drinks, snacks and break room supplies to more than 15,000 businesses across 12 branches, with humble origins in the family garage. Back in 1986 Randy Parks had a vision of bringing gourmet coffee and professional equipment to the office dwelling masses. In the early days, Randy worked as sales and route deliveryman, while his wife Debbie handled the paperwork and ran a home daycare service. Now, over thirty years later, you will see them both in the office, still honing the dream that has created a multi-million-dollar business, with locations throughout Texas, Oklahoma, Arizona, and southern California. Parks Coffee is an equal opportunity employer. Equal Opportunity Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: #J-18808-Ljbffr Canteen