Dental Front Office Coordinator Lead

: Framingham Dental Group proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey! Schedule: Monday 9:00am - 5:00pm, Tuesday - Thursday 9:00am - 6:00pm, Friday 9:00am - 5:00pm Overview

We are looking for a motivated, resourceful, customer-driven individual to join our team as a Front Office Coordinator Lead. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader.

As first impressions count, all patients must always be treated with the utmost respect. The Front Office Coordinator Lead will need to be able to skillfully deal with patients, in all situations, with the utmost care and consideration.

Duties/Responsibilities

• Lead front office staff and foster a growth-oriented, positive, and encouraging environment.
• Implement action plans, as directed by the Practice Leader, to achieve practice goals.
• Greet and prepare patients for treatment in a timely, pleasant, and professional manner.
• Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly.
• Schedule and confirm patient appointments to maximize the provider schedules.
• Present treatment plans and financial responsibilities effectively to patients.
• Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances.
• Maintain meticulous records on patient charts and documents.
• Setup and break down rooms according to infection control protocols between patients.
• Communicate patient and equipment needs with co-workers.
• Ensure all incoming calls are answered promptly and kindly.

• Check in and out patients.
• Complete daily Dental Intel reports.

Required Skills/Abilities

• Dental office experience required.
• Dental practice management software knowledge required (Dentrix, Eaglesoft, etc.)
• Excellent oral and written communication skills
• Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
• Facility with Microsoft Office
• Positively contribute to respectful and collaborative working environment with coworkers
• Facilitate patient comfort, care and satisfaction consistently.
• Willingness to advance skills through continuing education opportunities
• Present to work during scheduled shifts.

Education and Experience

• High School Degree
• Prior front desk experience in a medical or dental office
• People management or staff/ project coordination experience

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of periods of standing and bending
• Must be able to lift <15 pounds at times.

Benefits for Full-Time Employees*

• PTO, paid holidays, office closure days
• Medical
• Vision
• Dental allowance
• Uniform allowance, as needed
• 401(k) Eligibility
• And many more!

*Benefits are subject to change and eligibility*

Our Mission & Values: To make the teams, patients, and practices we support healthier and happier.