Program Manager II

Program Manager II# Program Manager II233 Main St - New Britain, CT 06051## OverviewSalary Range$74,000.00 - $93,000.00 Salary/yearPosition TypeFull TimeJob ShiftDay## Program Manager II - Multidimensional Family TherapyWhy CMHA?Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.CMHA is looking to hire a Program Manager II for our Multidimensional Family Therapy (MDFT) program. This position will be located at 233 Main St, New Britain, CT. Monday - Friday, 8:30 am - 4:30 pm.Compensation Range: The salary range for this position starts at $74,000 per year.*Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time-off package to provide a well-rounded and competitive approach to the applicant’s overall compensation.***Summary:** Serve as the lead member of the Multi-Dimensional Family Therapy (MDFT) treatment team, which will provide treatment for youth/young adults and parents with substance abuse and co-occurring disorders both in home, in office, and community settings. Responsible for day-to-day oversight of all program functions in accordance with CMHA, external regulators and funders policies and procedures. Provides administrative and clinical supervision to staff to ensure that service delivery is of the highest quality, assures fidelity to the MDFT model, and is meeting client needs. Manages allocation of resources/staff within budgetary constraints. Represents and promotes CMHA at various community and professional forums.## Qualifications**Essential Responsibilities and Target Outcomes:**•Must attend and pass all requirements to become and/or maintain an MDFT certified therapist and supervisor.•Direct and supervise professional and administrative activities of the therapists and therapist assistants according to the MDFT model. This includes ten (10) hours of clinical supervision for each MDFT team• Collect and maintain client and program information to meet DCF and MDFT reporting and evaluation requirements.•Responsible for intake and case assignment and maintaining staff schedules; will provide emergency coverage for the therapists as needed; and do other tasks, as dictated by the MDFT model•Trains, supervises and evaluates staff in the utilization and fidelity of the MDFT model. Guides staff in the utilization of best practices to ensure clients achieve optimal results through staff meetings and supervision.• Maintains appropriate caseload as determined by agency and funder. Coordinates staff schedules that meet the needs of families, is within budgetary guidelines and limits crisis situations.•Provides crisis intervention to family in the home, office or community if need arises. This includes on‐call 24/7 coverage of families on caseload.•Ensures timely and accurate data reporting to all relevant parties. Reviews program effectiveness by conducting and documenting audits that measure objectives and develops and monitors plans of corrections when those objectives have not been achieved.•Represents and promotes CMHA at community functions and required meetings and communicates potential client/community needs to senior management that will assist in future program development.•Develop and maintain collaborative relationships with other community agencies and organizations, in order to provide comprehensive and effective treatment services for clients•Performs other related duties as assigned.**Education**: Master’s Degree in a counseling-related field and has.**Credentials and License:** Connecticut license as a LCSW, LMFT,LPC, Ph.D., or LADC as appropriate for services. Valid CT driver’s license and ability to provide own transportation.**Experience**:•Minimum of three (3) years of experience in the delivery of adolescent and family clinical services. Also, experience working with co-occurring disorders•Successful experience serving in a management role, preferably a minimum of two years.• Beginner to intermediate experience with Microsoft Office products including Word and Outlook.•Experience in, or the ability to learn how to use an Electronic Medical Record (EMR) system•For Spanish Speaking Applicants: Bilingual/Bicultural (English/Spanish/Latino/a) and knowledge of cultural values, traditions and practices.**Competencies**: ***Behavioral Skill Sets:***•Effective leadership and interpersonal skills, ability to problem solve and sound decision-making.•Maintain professionalism both internally and externally•Effective interpersonal skills, ability to problem solve, use good judgment and work independently.•Flexibility and ability to adapt creatively to stressful situations.•Awareness/sensitivity to all types of issues related to client diversity.•Strong organizational abilities and verbal and written communication skills.•Ability to ensure the security and confidentiality of client information and records in a manner consistent with professional and CMHA codes of ethics.**Leadership Competencies: *Behavioral Skill Sets*****Resource Management:** Ensures adherence to CMHA budget; through intentional utilization of external resources, grants, implementation of revenue generating projects, and collaborates interdepartmentally for best practice. **Staff Management:** Sets high, attainable standards and expectations for staff. Directs assigned departments by defining expectation. Responsible for talent acquisition. Provides team feedback through individual and group supervision. Models a collaborative culture and encourages discretionary effort. Addresses and resolves employee relations issues. Provides training consistent with current and future job requirements. **Quality & Compliance:** Ensures adherence to all policies and procedures and the organization’s Mission & Values. Maintains knowledge of and adherence to legal and regulatory requirements and includes information in ongoing employee education. Participates in the development and implementation of new programs, protocols, and processes. **Customer Service/Relationship Management:** Maintains a professional, courteous, and positive demeanor in all interactions. Works collaboratively, participates in achieving common goals, shares knowledge and expertise. Conveys information clearly, listens with empathy, and accepts constructive feedback. **Professional Development:** Engages in and sustains professional affiliations. Stays current with knowledge, skills, and credentials by participating in seminars, conferences, and other educational opportunities. Reinforces new learning and development in routine supervision and oversight. Actively seeks out new information and monitors industry trends to deepen expertise in their field. Cultivates a mindset rooted in continuous learning and growth. **Strategic Planning:** Drives organizational growth by setting innovative goals and evaluating operations, leveraging strong analytical and communication skills to implement adaptive, high-impact strategies and monitor performance outcomes. **Community/Public Image:** Acts as a visible and effective ambassador for CMHA, actively participating in community and industry affairs to promote and enhance the agency's public image. Coaches and empowers staff to engage meaningfully in local, state, and national initiatives relevant to the organization’s mission. Maintains a deep understanding of emerging trends, policies, and developments that impact the organization and the communities it serves. Approaches every interaction, internal and external, with knowledge, passion, and purpose*.* **Personal Leadership:** Guided by the ten (10) principles of personal leadership, fosters self-awareness, builds and maintains professional relationships. Focuses on continuous learning and development and strives for improvement and inspires others to do the same. Takes responsibility for one’s actions and outcomes.1. Be in the Moment2. Be Authentic & Humanistic3. Volunteer Discretionary Effort Constantly4. Model High Performance-Desired Behaviors that Drive Desired Results5. Respect and Leverage Separate Realities6. Be Curious vs. Judgmental7. Look in the Mirror First - Be Accountable8. Have Courageous Conversations9. Provide Timely, Clear, and Specific Performance Expectations and Feedback, and10. Teach, Coach, and Mentor - Spend at least half your time developing others.**We care about our employees by offering benefits that strike a harmonious work-life balance. We also care about your future. CMHA offers:*** Medical, Dental, and Vision Insurance packages* 403(b)-retirement savings plan with CMHA matching starting after 1 year of service* 11 observed holidays* 3 Wellbeing days off on a Friday throughout the year to extend a long weekend* 2 CHMA/Personal days to use throughout the calendar year* Up to 24 days of PTO that increases with years of service* Paid agency closure between Christmas and New Year’s (except 24/7 programs) \\*must be approved annually* Company paid Life Insurance and Long-Term Disability* A comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their household* Higher education tuition discounts at participating schools through the Alliance’s academic partnerships* Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT.* Employee discounts for shopping, the New Britain YMCA, travel, and entertainment* Free employee subscriptions to the Wellable app* Annual Company Picnic* CMHA-sponsored Loan Reimbursement Program and Scholarship Program**Free Student Loan Wellness** for eligible employees and their family members access to:* Student loan consolidation and refinancing* Loan payoff projection dashboard* Coaching and support via chat, email, and phone* College cost calculator* College financial planning* 3 NHSC-approved sites for federal student loan repayment**Public Service Loan Forgiveness (PSLF) Enhancement** for eligible employees' access to:* Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers* Automated reminders for annual (PSLF) recertifications to help you stay on track* Resources and ongoing communications that make PSLF understandable* The opportunity to receive the national average of $72,000.00 in forgivenessCommunity Mental Health Affiliates is an Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law, does not discriminate of the basis of race, color, age, disability, sex, childbirth (including pregnancy) or related medical condition including by not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familiar status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Any individual needing assistance in completing an online application should contact CMHA's Human Resources Department at View email address on click.appcast.io. #J-18808-Ljbffr Community Mental Health Affiliates, Inc