Case Manager

JOB SUMMARY :

This position is responsible for providing administrative, clerical, and case management support to the Program Coordinator. This position prepares, updates and maintains participant files in a timely manner, maintains database for the program, provides necessary information to treatment providers, obtains necessary information from residential treatment providers for the maintenance of accuracy, schedules community service work for participants, maintains confidentiality of all participants and office information as required by federal law.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

Facilitates job search requirements for the program

Tracks participant demographics and program status for grant reporting

Prepares, updates, and maintains participant files in accordance with agency policy

Maintains database for program

Attends status review and court sessions as scheduled

Provides and collects necessary information from treatment and residential providers to ensure accuracy

Schedules participant community service appointments and tracks compliance

Provides accurate reports to the Program Coordinator to facilitate fulfillments of grant objectives

Prepares graduation which includes certificates, program, and refreshments

Prepares court spreadsheets, certificates, cards, incentives, etc.

Keeps track of program incentives and sanction for participants. Notifies participants of program sanctions.


Responsible for accurate maintenance and timely updates of participant fee collection. Maintains proper documentation in database and provides this information to the team and participant. Prepares program deposit per agency policy.

Schedules participant drug screening. Ensures accurate information regarding drug testing results and compliance.


Assists in completing program orientation with participants, as needed

Maintains home visits for Community Policing teams and inputs information into agency database

Obtains necessary information from all outside agencies working with program participants for the maintenance of accurate, up-to-date files

Serves as initial point of contact for all participant calls and office visits (medication approvals, address changes, leave requests, etc.) and keeps Program Coordinator informed of such information

Maintains confidentiality of all offenders and office information as required by federal law

Assists with drug testing collection, as needed

Performs other relevant work as assigned.

Regular and predictable attendance is required.

MINIMUM QUALIFICATIONS REQUIRED :

Education and Experience:

Bachelor's degree in criminal justice, Psychology, Social Work, Business Administration or related field is preferred. Experiential requirements include two years of case management experience and knowledge of criminal justice, substance use disorder, mental health, and/or child abuse/neglect cases, and any combination of education and experience that provides the required knowledge and skills. A background in or understanding of addictions and mental health counseling is preferred.


Must be familiar with HIPAA and Federal Confidentiality guidelines.


Must be detail-orientated and possess the ability to work in a fast-paced environment under limited supervision.

Licenses and Certifications:

Must maintain all professionally related certifications.

Knowledge, Skills and Abilities:

Bilingual in both Spanish and English required.

General knowledge of County organizational structure and complex Treatment Services operations.

Demonstrated proficiency in oral and written communications.


Extensive experience and skill in developing effective working relationships with other departments and the public.


Demonstrated skill in developing and maintaining positive customer relations.


Extensive skill in operating a personal computer, various software applications, Internet, multimedia programs, and calculator.


Ability to communicate effectively both orally and in writing

ADA Minimum Qualifications:

Physical Ability:

Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing);operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.

Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs.

Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.


Sensory Requirements:

Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.

Environmental Factors:

Essential functions of this position continuously require the ability to either work with others or work alone.


This class specification should not be interpreted as all-inclusive, as it is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.