Resident Services Coordinator

Resident Services Coordinator (SRO and Seniors) – San Francisco, CA

LHH is partnering with a mission-driven nonprofit organization in the affordable housing and community services space in San Francisco, CA, to hire Resident Services Coordinators supporting residents in single-room occupancy (SRO) housing and senior living.

This organization is deeply committed to housing stability, resident well-being, and access to critical resources. This role plays a key part in supporting adult residents as they maintain housing, build independence, and connect with essential services. You’ll work closely with property management and community partners while engaging directly with residents in a highly people-focused environment.

Who the Ideal Candidate Is

The ideal candidate is compassionate, resourceful, and comfortable working with diverse populations. You bring experience in case management or community services and are confident navigating sensitive situations with professionalism and discretion. You are organized, adaptable, and motivated by work that has a direct, positive impact on people’s lives.

Resident Services Coordinator – Single Room Occupancy (SRO)

Key Responsibilities

• Provide case management and care coordination to adult residents in SRO housing
• Support housing retention through outreach, assessments, goal-setting, and service planning
• Coordinate referrals to health, behavioral health, benefits, employment, and social services
• Partner with property management on housing stability issues, lease compliance, and conflict resolution
• Conduct intakes, annual assessments, and ongoing documentation in required systems
• Facilitate wellness checks, crisis intervention, and de-escalation when needed
• Plan and support onsite programs, workshops, and community-building activities
• Maintain accurate case files, reports, and grant-related documentation

Additional Opportunity: Resident Services Coordinator – Senior Housing

• Supporting senior living communities within the same organization
• Fluent Spanish is required for this role due to resident population needs

Qualifications (Required)

• Bachelor’s degree in a related field or at least 3 years of equivalent experience in community or social services
• Experience working with low-income or formerly unhoused populations
• Strong interpersonal, written, and verbal communication skills
• Ability to maintain confidentiality and exercise sound judgment
• Experience with case management, service coordination, or resident engagement
• Proficiency with Microsoft Office and basic case management systems
• Ability to work fully on-site in San Francisco, CA

Preferred

• Bilingual skills (Spanish strongly preferred for SRO, required for Senior role )
• Experience in affordable housing or nonprofit settings

Position Details

• Employment Type: Contract with strong potential for conversion to permanent based on performance
• Start Date: ASAP
• Location: Fully on-site, San Francisco, CA
• Schedule: Monday–Friday, 8:30 AM – 5:00 PM
• Pay Rate: $29.00–$32.00/hour, depending on experience

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401(k) plan. Employees have flexibility in selecting coverage that meets their needs. Available paid leave may include paid sick leave (as required by law), other applicable statutory leave, and holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with applicable federal, state, and local laws, including the California Fair Chance Act and San Francisco Fair Chance Ordinance.

If you have the qualifications above and are interested in this opportunity – please apply today! If you are curious what else is available, please review the LHH website!