District Account Manager

Position Title: MSP Specialist (District Partner Associate)

Department: District Success / District Partnerships & Sales

Reports to: Director of District Success (Account Management) / Managing Director of Sales Program Director, District Talent Manager

Location: Remote

Travel: [e.g., up to 25%]

Position Overview

The District Partner Associate will support the management and growth of key K–12 education client relationships by assisting in the execution of daily client service delivery support, account strategies, adoption initiatives, transactional support, and performance tracking. This role serves as a critical link between clients, internal teams, supplier partners, and District Partner Specialists to ensure smooth operations, exceptional client experiences, and long-term district success.

The MSP Specialist is an early-career role designed to develop the skills and experience necessary to advance into a District Partner Specialist position.

Key Responsibilities

• Client Partnership Support
• Serve as first point of contact for district staff and supplier partners
• Support assigned District Partner Specialists in managing district relationships, communications, and follow-ups with key stakeholders.
• Coordinate and prepare materials collaborating with service delivery team for client meetings, Blazer review, vendor reviews, and adoption check-ins.
• Respond to client inquiries and requests, ensuring timely communication and issue resolution in collaboration with internal teams.
• Account Strategy & Execution
• Ensure all contracted staff start on time, has proper information for the first day.
• Manages and communicates with all stakeholders to ensure full utilization of contracted staff.
• Track and report on adoption, usage, and renewal readiness metrics.
• Identify trends or risks in client data and surface insights to the District Partner Specialist.
• Sales Growth Enablement
• Support client expansion and cross-selling initiatives by delivering exceptional service delivery, building and nurturing client relations, gathering client intelligence, , and tracking outcomes.
• Help maintain accurate forecasting and pipeline data in CRM systems (Bullhorn, Upglide).
• Internal Collaboration
• Work closely with internal teams (Sales, Fulfillment, Customer Success, Marketing, Operations) to coordinate client deliverables and resolve issues.
• Contribute to documentation, reporting, and process improvements that enhance client success and team efficiency.
• Supplier Partner Engagement and Communication.
• Supports supplier partner collaboration to ensure all district needs are filled.
• Ensures timely and proactive communication with supplier partners concerning both current and future placements.
• Builds a comprehensive understanding of supplier partner challenges and collaborates with the District Partner Specialist to ensure timely and effective resolution.
• Identifies supplier partner issues and partners with the District Partner Specialist to drive swift and effective solutions.
• Communicate first-day instructions to supplier partners for all new placements.
• VMS?

Required Qualifications & Skills

• Bachelor’s degree or equivalent combination of education and experience.
• 1+ years of experience in account support, client success, or sales coordination, preferably in the education or service sectors.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills; confident in interacting with internal and external stakeholders.
• Analytical and data-oriented mindset — comfortable contributing to reports.
• Proficiency in CRM tools (e.g., Bullhorn, Upglide) and productivity software (Microsoft Office, Google Workspace).

Preferred Qualifications

• Exposure to the K–12 or education technology market.
• Experience supporting account managers or sales teams.
• Demonstrated interest in growing into a client-facing, strategic account management role.
• Adaptable and resourceful in a dynamic, fast-paced environment.
• Experience with VMS (Vendor Management System) platforms

Performance Metrics / Success Measures

• Accuracy and timeliness of reporting, forecasting, and VMS data management.
• Meeting/exceeding client service delivery KPIs (Key Performance Indicators).
• Client and internal team satisfaction scores or feedback.
• Efficiency and quality of deliverables supporting vendors.
• Demonstrated learning and professional development toward District Partner Specialist competencies.
• Contribution to client retention and expansion initiatives through effective support and coordination.