Customer Service Representative

Benefits Professional small office with a friendly touch Work during traditional business hours Earn competitive pay 401(k) matching Donation matching Free uniforms Health insurance Opportunity for advancement Paid time off Dental insurance Company parties Training & development Vision insurance Wellness resources Job Description Customer Service Representative – Fast-Paced, High-Impact Role Do you thrive in a fast‑paced environment, helping people, and staying one step ahead? American Home Contractors is on the hunt for a Customer Service Representative to join our growing, high‑performing team. If you're organized, tech-savvy, and love being the go-to person, this could be your next big move. Schedule: Monday–Friday, 9:30 AM – 6 PM. Occasional Saturdays from 9:00 AM to 12:00 PM (rotation estimate is every fifth or sixth Saturday). This is a full-time, in‑office position based in Fulton, Maryland. No remote work. What You’ll Do Be the voice of our company: Handle a high volume of inbound calls, answer questions confidently, and schedule appointments with accuracy and care. Drive the follow-through: Each CSR is expected to complete 150+ outbound calls per day once fully trained, no cold calling here, ever. These are warm calls to customers who’ve already contacted us. Text in real-time: Use our Podium dashboard to communicate with customers quickly and professionally. Keep the system clean: Update our CRM (Zoho) with precise notes and status changes. Mistakes here cause real issues. Support every team: You’ll interact with nearly every department, acting as the glue between customers and the rest of the company. Who We’re Looking For You’re reliable and punctual. Full stop. If you can't show up on time consistently, this won't be the right fit. You’re proactive and focused. This is a high-output role. It’s not a place for multitasking on your phone or watching background distractions. You thrive under pressure. You can juggle tasks and keep your cool in a fast-paced setting. You love tech. You’re confident using systems like CRMs, scheduling tools, and communication platforms. You’re detail-obsessed. Accuracy is a must in this role. You’ve got people skills. Whether it's on the phone, over text, or in person, you make people feel heard and taken care of. Bonus Points Experience in appointment setting or a similar call-heavy role Familiarity with Zoho or similar CRM platforms You get a genuine kick out of exceeding expectations Why Join Us? You’ll be part of a tight-knit team with room to grow fast. You’ll make a real impact from day one. And most importantly, you’ll never be bored. #J-18808-Ljbffr American Home Contractors