IT Support Analyst

IT Support Analyst

2101 W. Carroll Ave., Chicago, IL 60612 In Office: M–F, 8AM–5PM | Travel up to 30% Domestic Travel

As an IT Support Analyst, you'll keep desktops, laptops, and networks running smoothly! With a fast-growing office, you'll make a tangible impact from day one. This entry-mid-level role is ideal for IT professionals with a solid foundation in technical support who want to grow their technical depth and customer service expertise in a dynamic environment. The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes. The role requires strong troubleshooting skills, excellent documentation habits, and a customer-focused mindset.

Key Responsibilities

• Provide first-line technical support for IT hardware, software, and engineering applications in a fast-paced corporate environment.
• Image, configure, troubleshoot, and repair Dell and Lenovo laptops/workstations, including high-performance engineering devices.
• Support Microsoft 365 and Active Directory administration, including user setup, permissions, and account management.
• Deploy and manage laptops using SCCM and/or Microsoft Intune for imaging, updates, and endpoint management.
• Support Microsoft Azure environments, including file storage, virtual machines, servers, and cloud infrastructure.
• Troubleshoot VPN connectivity using Cisco AnyConnect and support company mobile devices.
• Manage employee onboarding/offboarding, hardware inventory, asset tracking, and lifecycle refresh programs.
• Provide high-quality in-person, phone, and video support, including executive-level users and occasional after-hours needs.
• Document solutions and troubleshooting steps within IT knowledge bases and internal documentation.
• Travel up to 30% to support regional offices as needed

What You'll Bring

• 3–6 years of IT support experience, including at least 2 years in a corporate enterprise environment.
• Hands-on experience supporting Microsoft Active Directory and Microsoft 365, including user provisioning, permissions, and account management.
• Experience with endpoint management tools such as Microsoft SCCM or Microsoft Intune for device deployment, updates, and policy management.
• Exposure to Microsoft Azure environments, including cloud storage, virtual machines, and infrastructure services.
• Experience troubleshooting VPN connectivity, preferably Cisco AnyConnect or similar remote access tools.
• Familiarity with IT ticketing systems such as Jira, ServiceNow, or similar platforms for incident tracking and support workflows.

What You'll Get

• Competitive base salary
• Generous PTO & paid holidays to maintain work-life balance
• 401(k) with a generous match to plan for your future
• Comprehensive benefits – medical, dental, vision, and life insurance
• Weekly pay for consistent, reliable compensation
• Great mentoring & career growth opportunities – we invest in your development

Compensation Range

The anticipated compensation for this position is USD $26.44/Hr. - USD $38.46/Hr. depending on experience and qualifications.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.