Customer Service Specialist

Customer Service Specialist (m/f/d) Job Objective Ensuring the highest level of customer satisfaction by handling and following up on customer complaints and inquiries regarding Diasorin products and devices for Germany. Responsibilities Receiving complaints and forwarding or following up on them Providing telephone support for issues with the analysis systems and for problems with handling test kits Providing advice and answering inquiries about products Documenting all complaints and inquiries in the complaint management system Escalating complaints to the Senior AMS Manager for Central Europe (if necessary) Pickup and forwarding of patient sera or kits Participation in projects Education B.S., B.A., or M.S. in natural sciences/biology, laboratory sciences, etc. Completed training in the medical technology field Experience Depending on training, at least 2–3 years of professional experience Ideally with laboratory experience as well as experience with CLIA, ELISA, and molecular testing and automated systems Additional Knowledge and Skills Very good technical understanding and a willingness to familiarize yourself with the technical details of the analysis systems Strong problem-solving and decision-making skills Excellent written and spoken German and good written and spoken English; knowledge of Polish is a plus Openness and good communication skills, including in international contexts Benefits Build What Matters: Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide. Innovate with Agility at a Global Scale: Work in an entrepreneurial environment that enables speed, collaboration, and global impact. Grow in a People-Centered Culture: Thrive in a culture that values accountability, inclusion, and continuous development. Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr DiaSorin