Program Manager

Job Description

Job Description

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join its Salem, NH team! The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.

At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits! 

Responsibilities of the Program Manager:

• Relationship Management:
  • Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
  • Works with site Lead PM to provide revenue forecasting by account.
• Customer Experience & Satisfaction:
  • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication) 
  • Provide verbal and written communication to customers to ensure expectations are met. 
• Tactical Business Execution:
  • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met. 
  • Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
• Commercial/Contract Management:
  • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs). 

Qualifications of the Program Manager:

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry. 
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience driving customer account development.
• Prior experience in managing customer revenue growth and commercial management/execution.  
• Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Benefits of the Job:  

• Competitive medical, dental, and vision benefits  
• Health Savings Account/Flexible Spending Account 
• 401K and company matching with no vesting period 
• PTO for rest and relaxation  
• Gym reimbursement (through Anthem) 
• Employee Assistance Program 
• A safe and inclusive work environment with team and management support  
• Employee training and development 
• Community service and philanthropic initiatives  
• Employee appreciation and events  
• Career advancement opportunities  
• Employee Referral program 
• Employee discounts 

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition. 

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships. 

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.