Front Office Manager

$55k - $60k

Hilton Garden Inn Nashville Vanderbilt

Front Office Manager

Compensation: $55,000 to $60,000 per year

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing

Lead daily front office operations, including staff supervision and scheduling
Train, coach, and develop front desk and guest service team members
Oversee check ins, check outs, reservations, and billing accuracy
Resolve escalated guest concerns and service issues professionally
Ensure compliance with hotel policies, brand standards, and procedures
Monitor financial processes such as cash handling and end of day reporting
Communicate effectively with housekeeping, engineering, and leadership
Support hiring, performance reviews, and team development
Maintain a welcoming, efficient, and service focused front office environment

Why You Will Love It Here

Leadership role with daily guest impact
Opportunities for growth within hotel operations
Supportive, team oriented environment

Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.

EOE

Qualifications

What Makes You You

Previous hotel front office leadership experience required
Strong communication, leadership, and problem solving skills
Organized, dependable, and detail oriented
Comfortable using hotel systems, reporting tools, and front office processes
Able to multitask and maintain professionalism under pressure
Passionate about hospitality and creating excellent guest experiences

Flexible to work any shifts, including holidays and weekends.

Apply

Vacancy posted 2 days ago

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