Loss Prevention Specialist

Job Description

Job Description

Mercantile Bank is seeking a Loss Prevention Specialist to support fraud prevention, risk management, and responsive customer service across deposit and digital banking activity. This role helps protect customers and the bank by identifying suspicious activity, applying controls, and supporting timely recovery efforts.

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

Your day is structured and fast-moving: you start by checking queues and dashboards, then work through items that need same-day attention. You'll balance careful review with timely decisions, documenting what you see and keeping clear notes for follow-up. Throughout the day, you'll take inbound questions from internal teams, provide status updates on open cases, and coordinate next steps when quick action is needed. You'll switch between systems to track activity, confirm details, and maintain accurate case logs and recovery outcomes. As patterns emerge, you'll share observations with partners so controls and communication can be adjusted quickly. The day ends with clean handoffs, organized records, and readiness for the next morning's monitoring.

Key responsibilities include:

- Apply Funds Availability/Reg CC holds and review daily "on us" and high-dollar items

- Review returns, overdraft/foreign ATM activity, and reports to document and escalate irregularities

- Partner with the BSA Officer to support accurate Suspicious Activity Reports (SARs), when applicable

- Support digital fraud intake, investigation, recovery, and tracking for ACH, wires, RDA, bill pay, and transfers

- Communicate fraud alerts and assist with training and coordination with internal teams and external agencies

What We're Looking For

Required qualifications/skills:

- 1–3 years related experience; general knowledge of check and electronic fraud

- Strong customer support, communication, and problem-solving skills; calm under pressure

- Technical aptitude with digital platforms and support tools; organized and detail-focused

This full-time position (Monday - Friday 8am-5pm) is located at our Park East Office and is on-site with the opportunity to work 1-2 days/week at home once fully trained.

If you're ready to build expertise in fraud prevention, apply today.