Area Manager

Job TitleThis position requires supervision of field staff, including Account Managers and Supervisors.You will be responsible for the planning, organization and direction of a mixed portfolio of accounts to ensure services exceed each client's expectations. You will effectively maintain existing client relationships while promoting growth of new business within the market.Essential Duties:Maintain existing client relationships through both networking and high-level facility management.Maintain open communications with clients that allow them to freely share opinions of our services contract management.Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service.Review/oversight of budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service.Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities.Develop and implement long term solutions to address customerAssist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills etc..).Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building and reviewing the contracted scope of work.Act as spokesperson representing the interest of company and any other duties designated by management or deemed necessary by current business conditions.Skills/Qualifications:Effective Communication Skills - Both written and verbalStrong Interpersonal SkillsNetworking Skills - Ability to create warm and friendly relationships with clients/peersCustomer Focus - Staying in tune with customer expectations about quality and serviceQuality Improvement - Emphasizing high quality and taking action to improveEfficiency - Using time and resources efficiently onProblem Solving - Assessing the problem and findingAccountability - Personally exemplifying responsible and honest behaviorStrong experience using Excel and the Microsoft Office SuiteGDI, Inc. is an Equal Opportunity Employer.