CSE (Technical Representative)

FootBalance is looking for a Customer Success Executive (Technical Representative) – in the United States. As a valued member of our FootBalance team, you will have an important role in helping us build our success across the US. Company Overview FootBalance System Oy is a pioneering company envisioning a world where everyone stands on healthier feet. We provide a unique health-based fitting experience utilizing advanced 3D foot scanning technology, biomechanical foot analysis, and personalized product recommendations. With a presence in over 40 countries and 1,500 distribution points, FootBalance has conducted 5 million foot analyses and sold over 4 million pairs of custom insoles worldwide. Role Overview As a Customer Success Executive, you will be the in the field face of FootBalance across the US region. Your responsibilities will include representing the brand at trade and consumer expos, running events, and grassroots promotions. Additionally, you will be instrumental in delivering exceptional service to wholesale partners, conducting product demos, and providing technical training and support. Key Responsibilities Represent FootBalance as a brand ambassador at trade and consumer events. Enhance the customer experience for wholesale partners through effective training and support. Collaborate with regional sales management to implement marketing initiatives and drive product sell-through. Onboard new accounts with the necessary technology, products, and services. Provide ongoing technical and product training/coaching to optimize sales performance. Execute tailored training programs for priority doors in collaboration with operations and store management teams. Support sales team with customer demos of MyFootBalance® 3D foot scanning service. Uphold brand standards and service proposition in line with marketing campaigns. Plan and implement community initiatives to increase consumer awareness and engagement. Provide retail technical support and troubleshooting in coordination with the FootBalance IT team. Skills and Qualifications 2 years of experience in high-service retail or consumer-facing environment preferred. Strong planning, organization, and time management skills. Self-starter with the ability to work independently. Willingness and ability to travel within the assigned territory (75% of the time). Excellent presentation and communication skills. Empathy for training and coaching. Target-driven with a focus on delivering outstanding results. Ability to work flexible hours, including evenings and weekends. Valid US driving license. Legally authorized to work in the United States Application Interested candidates are encouraged to apply through LinkedIn's Easy Apply feature no later than May 8th, 2026. We look forward to welcoming passionate individuals who are eager to contribute to FootBalance's mission of promoting foot health and well-being. FootBalance System Oy is an equal opportunity employer and values diversity in the workplace. FootBalance job applicant register privacy note: notice-job-applicants-register #J-18808-Ljbffr FootBalance