Operations Floor Lead - Bond Street, Flagship

Operations Floor Lead – Bond Street, Flagship New York

OVERVIEW

We’re looking for an Operations Floor Lead to help drive the day‑to‑day success of our store from the heart of the operation. This role is focused on ensuring our back‑of‑house and operational processes run seamlessly, creating the strong foundations that enable exceptional customer experiences on the shop floor. As an aspiring leader, you’ll support store performance through operational excellence, stock management, organisation, and team leadership. You’ll coach and develop team members, champion high standards, and play a key role in ensuring the store is set up for success every single day. This position is full‑time and requires full availability across the week.

WHAT YOU'LL BE DOING

Lead from the front, creating a positive and high‑performing environment where operational excellence is the standard. Own the flow of products through the store, ensuring stock is organised, replenished, and where it needs to be to support the customer experience. Support and develop your team through in‑the‑moment coaching, helping them build confidence, capability, and expertise. Play a key role in delivering store performance by ensuring operational processes run smoothly and efficiently every day. Partner with the Store Leadership team to bring initiatives to life and continuously improve the way we work. Champion high standards across the back of house, creating an organised, efficient, and safe environment that sets the store up for success. Act as a trusted keyholder, supporting the opening and closing of the store and helping to keep operations running seamlessly. Bring energy, accountability, and a solutions‑focused mindset to every shift, helping create a team culture where people can thrive.

WHAT YOU'LL NEED

Previous experience within retail operations, stockroom, inventory, logistics, or a retail leadership role. Experience coaching, developing, or supporting others to achieve team goals. Strong organisational skills and exceptional attention to detail. A proactive problem‑solver who can adapt quickly in a fast‑paced retail environment. Confidence balancing multiple priorities while maintaining high standards. Strong communication skills and the ability to work collaboratively across teams. Experience with stock management, replenishment, inventory processes, or operational excellence. Previous keyholder experience is required.

SALARY RANGE

The range is between $21.50 and $23.25 per hour and the hourly rate offered is based on market, experience, and skills.

PERKS

Performance‑based bonus opportunity Competitive PTO Contributory 401(k) Gymshark employee discount and long‑service awards Funded multi‑site fitness membership Enhanced family leave plans STD & LTD plans

LEGAL & EEO STATEMENTS

Our mission is to be a place where everyone belongs. We’re an equal‑opportunity employer and are committed to finding reasonable adjustments for candidates with specific needs or a disability during our recruitment process. All applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. #J-18808-Ljbffr The Inside Job