Senior Support Agent - Insurance

We are seeking a highly analytical and detail-oriented Senior Insurance Service Specialist to join our high-volume service team. In this role, you will act as a subject matter expert, handling complex policy inquiries across multiple communication channels including call, chat, and text. You will be responsible for ensuring technical precision in policy endorsements, maintaining rigorous compliance standards, and serving as a mentor to Level 1 and Level 2 agents to elevate the overall quality of our service delivery.

salary: $52,000 - $58,240 per year
shift: First
work hours: 10 AM - 7 PM
education: High School

Responsibilities

• Resolve moderate-to-complex inquiries via email/chat.

• Execute policy endorsements and audits accurately across carriers.

• Ensure compliance with state regulations and carrier SLAs.

• Document cases with precision in Salesforce and carrier systems.

• Mentor and train L1-L2 agents on workflow best practices.

• Contribute to continuous improvement through feedback and SOP refinement. 

Skills

• Insurance
• CRM
• Multi-tasking
• Verbal Communication
• Written Communication
• Problem Solving
• Critical Thinking
• Follow-up
• Active Listening
• Telephone Etiquette

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.